IT Tech Support Rep

Job Description

Job Description

Description:

This is an entry level, on-site position located in Gainesville, Florida.

Gleim’s IT department builds the products our customers rely on for their learning, continuing education, and test preparation needs, and it keeps the company running, from in-house software and hardware to our network. We’re looking for an entry-level IT Tech Support Rep to be a first point of contact for our customers and to help keep our own team up and running.

What you’ll do

Customer support is the heart of this role. You’ll be a primary point of contact for Gleim customers, with internal support rounding out your day.

Supporting our customers

• Respond to customer support requests by email and phone, resolving issues with our products, accounts, and access
• Walk customers through setup, troubleshooting, and common questions clearly and patiently
• Document solutions so the team can resolve similar issues faster
• Escalate product issues to the appropriate team and follow through until resolved

Supporting our team

• Provide hands-on technical support to Gleim staff
• Install and configure computer software
• Repair, upgrade, and maintain hardware

Schedule
Our support desk is staffed Monday through Friday between 8:00 a.m. and 7:30 p.m. You’ll work a regular full-time shift within that window; exact hours are set with your supervisor.

Requirements:

• Must be able to work on-site in Gainesville, Florida.
• Strong hardware knowledge.
• Good customer service skills.
• Able to problem solve.
• Attention to detail.
• Ability to multi-task.
• A+ certification desirable but not required.
• Able to work our various shifts.

Gleim provides quality, easy-to-use self-study exam prep materials for accountants and pilots in the United States and throughout the world. Our mission is to maximize knowledge transfer while minimizing our customers' time, frustration, and expenses. Ultimately, we help people help themselves succeed in their careers. Join our exciting, fast-paced development team in a growth-oriented, creative, and energetic environment. We offer an engaging, positive, and challenging work environment with flexible hours, great benefits, and casual dress. 

Upon a job offer; reference checking, drug testing and a background check will be conducted.  

Gleim is a smoke-free, drug-free workplace.