Patient Services Representative

Job Responsibilities

Greets and registers all incoming patients professionally. Handles incoming and outgoing communications concisely and in a pleasant manner.

Answers telephone promptly, courteously using good telephone etiquette taking complete messages, providing adequate information and routing callers properly.

Schedules patient appointments for all physicians confirming the appointment one-day prior.

Obtains complete and accurate demographic and insurance information for each patient.

Collects on patient accounts and/or co-payments as indicated, maintaining accurate accounting of the petty cash fund daily and adequate change to facilitate payments.

Responds to patient inquires with regard to basic insurance or billing questions or provide a referral to appropriate staff member.

Restocks and maintains assigned work station and equipment in a neat and orderly fashion.

Facilitates location of records, reports or other significant information or request by the physicians.

Performs other duties as assigned or requested.

Education and Experience

High school graduate or GED. Experience: Six months work experience in a medical office setting. Knowledge of medical terminology, word processing and computer experience desirable. Candidates who present themselves in a professional manner, both in person and on the telephone are preferred.

Internal applicants must call HR at ext. 11653 to determine eligibility before applying.