E-Commerce Assistant Manager

Part-time Permanent Employee Posted 14 Jul 2026 Description Job Type: Part-time,22.5 hours per week Location: Stafford Salary: £15,540actual per annum (22.5 hours), £25,900 per annum Fulltime equivalent Must be fully flexible over 7 days to include working during our busiesttrading days Saturday and/or Sunday Application deadline: 27thJuly 2026, however may close earlier if over subscribed Telephone Interview date: 5th August 2026 Face-to-Face Interview date: 12th August 2026 Are you a highly motivated,dynamic, retail focused individual with a strong flair for online selling? About us We are Katharine House Hospice,and we’re dedicated to providing compassionate care to people in our communityaffected by progressive illnesses. Everyone here plays an integral role inmaking this possible. We value people – so much so, it’s one of ourthree key values as a charity. Therole We are looking for a motivated and hands-on EcommerceAssistant Manager to support the growth of our online sales channels. Thisis an exciting opportunity for someone with a passion for online retail,fashion, and resale platforms to help drive sales and deliver an excellentcustomer experience. The successful candidate will assist in managingour ecommerce operations across multiple marketplaces and social sellingchannels, ensuring products are listed accurately, orders are processedefficiently, and online sales continue to grow. KeyResponsibilities Create, manage, and optimise product listings acrossecommerce platforms. Process and dispatch customer orders in a timelymanner. Monitor stock levels and update inventory across onlinechannels. Respond to customer enquiries and resolve issuesprofessionally. Analyse sales performance and identify opportunities toincrease revenue. Support the planning and delivery of promotionalcampaigns. Assist with photography, product descriptions, andmerchandising. Participate in live selling events to engage customersand drive sales. Maintain high standards of accuracy and organisationwithin ecommerce operations. About You We’re looking for someone who isprofessional and approachable and has: Previous experience in an ecommerce or online retailrole. Strong organisational skills and attention to detail. Excellent communication and customer service skills. Confident using social media and online sellingplatforms. Ability to work independently and as part of a team. Experience selling on eBay, Vinted, and Depop . Experience with live selling platforms andsocial commerce. Knowledge of product photography and listingoptimisation. Understanding of inventory management systems. What we offer Annual leave 33 days per annum, which includesbank holidays (pro rata for part time), increasing after five and 10 years’service. We match contributions up to 7%to a Aegon scheme. If you’re currentlycontributing to the NHS pension scheme you can continue to do so. Reassurance should the worsthappen. 2 x salary to your family. Employee assistanceprogramme Providing support for your wellbeing. Training and developmentopportunities Continuous learning and professional growth. Occupational sick pay Support during times of illness. Healthcare cash benefit plan Contributory plan to help cover health-related expenses. Join us and make a difference If you’re passionate about peopleand want to contribute to a mission that matters, we’d love to hear from you.Apply now and help us continue to provide exceptional care and support to thosewho need it most. If you’d like to knowmore about this role, without commitment, please contact the HR Department on01785 218257. How to apply – Please submit your CV and a brief coveringletter outlining your ecommerce experience, including any experience with eBay,Vinted, Depop, or live selling platforms. We look forward to hearing from you. Closing date: 27thJuly 2026, however may close earlier if over subscribed Internal applicantsshould apply via an expression of interest outlining the reasons for yourinterest and detailing any relevant experience. Job Description Mission “We help local adults with complex, progressive illnesses fromdiagnosis to the end of life through free, high quality, specialist palliativecare, advice and guidance, and we support those close to them.” Purpose and impact KatharineHouse Hospice provides all its services free of charge to patients and theirfamilies. In order to do this funds need to be raised, Katharine House Retailis key to this, maximising the funds it can raise through the sale of donateditems and other merchandising. Part of the team The EcommerceAssistant Manager supports the day-to-day operations, performance, and growthof the company’s online sales channels. This role is responsible for optimisingwebsite performance, managing product listings, analysing sales data, andexecuting digital campaigns to drive revenue and improve customer experience. Core Responsibilities EcommerceOperations Supportthe management of the ecommerce website(s), ensuring all content, products,and promotions are accurate and up to date Uploadand maintain product listings, including descriptions, pricing, images, andcategorisation Monitorstock levels online and coordinate with merchandising or supply teams Ensuresmooth order processing and liaise with customer service for issue resolution Performance & Analytics Track and analyse key ecommerce KPIs(conversion rate, average order value, traffic, revenue) Generate regular performance reportswith insights and recommendations Identify opportunities to improvesite performance and user journey Digital Marketing Support Assist in planning and executingcampaigns across email, paid media, SEO, and social channels Support promotional calendarexecution (sales, launches, seasonal events) Work with marketing teams to ensurebrand consistency across digital platforms Assistwith onsite merchandising (homepage, category pages, product recommendations) SupportA/B testing and UX improvements Identifyand troubleshoot website issues, escalating where needed Marketplace& Channel Management (if applicable) Supportmanagement of third-party platforms (e.g., Amazon, eBay, marketplaces) Ensureproduct data and pricing are consistent across all channels Workclosely with marketing, IT, logistics, and buying teams Supportnew product launches and digital initiatives Assistin coordinating external agencies or partners Commercialawareness and data-driven mindset Strongproblem-solving skills Ability tomultitask and manage priorities Excellentcommunication and teamwork Customer-focusedapproach Skills Requirements Previousexperience in an ecommerce or digital retail role Stronganalytical skills with experience using tools such as Google Analytics,Shopify, Magento, or similar platforms Goodunderstanding of digital marketing channels Highattention to detail and organisational skills Proficientin Microsoft Excel (data analysis, reporting) Experiencewith CMS platforms and ecommerce systems KnowledgeofSEO and conversion rate optimisation (CRO) Experiencewith marketplaces (e.g., Amazon Seller Central) Basicunderstanding of HTML/CSS Experienceof live selling. What Success Looks Like Increasedonline sales and improved conversion rates Seamlesscustomer journey and reduced site issues Strongcampaign execution and measurable results GeneralInduction Requirements To attend an Induction Training Course held atthe Hospice. Post HolderSpecific Training Requirements. To attend any training courses relating to thedevelopment of this position. To attend all statutory training. To wear all statutory PPE. Katharine House operates a no smoking policyfor all premises. Smoking is not permitted in Katharine Housevehicles at any time. Job Revision The post holder should be aware that this jobdescription is expected to alter at review meetings. As the Organisationdevelops the job description will change to reflect the needs of the business. Company Overview Katharine House Hospice’s aim is to enable people with incurable illnesses to live life as fully as possible and make the most of the time that they have, as well as supporting their loved ones. Our care is free and provided where and when it is needed most – in the community, at home, or at our hospice. #J-18808-Ljbffr