Manager of Nursing Services

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you! **Job Title:** Manager of Nursing FLSA Status :Exempt **** **Department:** Clinic **** Reports to: VP Metro Operations,Grantsand Contracts JOB SUMMARY The Manager of Nursingis responsible foroverseeing nursing servicesforBehavioral HealthClinic,MAT – Medication-Assisted Treatment(MAT) Clinicand Integrated Health Care (IHC).This role provides operational and clinical oversight of nursing staff performance while ensuring high-quality, compliant, and consistent nursing practices across the organization. The Manager of Nursing supports nursing staff through supervision, coaching, policy implementation, and quality assurance activities, and works collaboratively with clinical and operational leaders to support safe, effective, and consumer-centered care RESPONSIBILITIES Nursing Operations & Clinical Oversight Oversee daily nursing operations across allClinicsand programs to ensure safe, effective, andtimelynursing care. Ensure nursing practice aligns with evidence-based standards, organizational policies, and state and federal regulations. Monitor consumer care activities, acuity levels, and treatment plans to ensureappropriate nursinginterventions. Provideclinical guidance and support to nursing staff in addressing complex care needs and clinical decision-making. Promote consumer safety practices, including infection prevention, medication management, and risk-reduction strategies. Leadership & Staff Management Supervise and support nursing staff, including RNs, LPNs, MAs, and other clinical support personnel. Ensureappropriate delegationof duties based on scope of practice and licensure requirements. Conduct performance evaluations, provide coaching and feedback, and address performance concerns in collaboration with Human Resources. Oversee recruitment, onboarding, training, staffing assignments, and scheduling for nursing staff. Foster a collaborative and accountable work environment that supports teamwork and professional growth. Quality, Compliance & Risk Management Develop,maintain, and implement nursing policies and procedures consistent with standards of nursing practice, organizational philosophy, and regulatory requirements. Monitor incident reports, complaints, and unusual occurrences; ensuretimelyreview andappropriate resolution. Coordinate andparticipatein quality assurance activities, including clinical reviews, audits, and corrective action planning. Ensure compliance with regulatory and accreditation requirements (e.g., state nursing regulations, CMS, Joint Commission). Monitordocumentationquality, medication administration practices, and adherence to clinical standards. Data, Reporting & Performance Metrics Monitor key clinical indicators, nursing productivity, and operational metrics. Use data toidentifytrends, risks, and opportunities for improvement. Report nursing performance, quality indicators, and compliance updates to leadership on a regular basis. Participate in strategic planning and initiatives related to nursing services and clinical operations. Operational & Administrative Management Develop and manage nursing staffing plans, workflows, and resource allocation to meet clinical needs. Ensureappropriate nursingcoverage across all locations and respond to urgent staffing issues. Collaborate with clinical and operational leaders to ensure consistency in nursing operations across sites. Support budgeting, inventory management, and procurement of nursing supplies and equipment. Education & Professional Development Identifytraining needs and coordinate onboarding and ongoing education for nursing staff. Promote evidence-based practice,skillscompetency, and maintenance of licensure and certifications. Provide coaching and mentorship to support leadership development within the nursing team. Consumer & Family Relations Address consumer or family concerns related to nursing services ina timelyand professional manner. Promote compassionate, culturally responsive, and consumer-centered care. Support consumer education and engagement in care planning. Other Responsibilities: Responsible for attending all mandatory in-services, continuingeducationand annual health requirements. Comply withall Corporate Compliance policies,practicesand procedures. Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotlinenumberor Human Resource Director. Comply withall OSHA and safety policies, practices, and procedures.Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator. Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) asestablishedby the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Participate in proactive team efforts to achieve departmental and company goals. Perform other duties as assigned. Provide leadership to others throughexampleandsharing ofknowledge/skill. Follow all policies and procedures set by the Agency. REQUIREMENTS Essential Skills and Experience: Bachelor’s degree in nursing or a related healthcare field preferred; an equivalent combination of relevant nursing leadership experience may be considered Active, unrestricted RN licenserequired Minimum of 3–5 years of nursing experience, including supervisory or management responsibility, preferably in behavioral health or integrated care settings Essential Requirements for the Position: Valid Tennessee Driver’s License Acceptable Motor Vehicle Report (MVR) Acceptable Criminal Background Investigation Cell Phone Core Competencies: Leadership Skills Ability to lead by example Ability to make sound decisions quickly and decisively Ability to motivate staff Ability toidentifystrengths and weaknesses ofprovide coaching on professional growth areas Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times Team Oriented Assistteammates as needed Creates andmaintainsa climate in which teammates want to do their best Can quickly find common ground and solve problems for the good of the team Interpersonal Skills Can negotiate skillfully indifficult situationswith both internal and external groups; can win concessions without damaging relationships; can be both direct anddiplomatic Customer Service Internal & external customer service indicative of mutual respect & trust **Joint Commission Competencies: Consumer Engagement –establishesand maintains a therapeutic relationship via effective,appropriate communicationand behaviors with #J-18808-Ljbffr