Sr. Principal, Customer Program Manager

At d-Matrix, we are focused on unleashing the potential of generative AI to power the transformation of technology. We are at the forefront of software and hardware innovation, pushing the boundaries of what is possible. Our culture is one of respect and collaboration.We value humility and believe in direct communication. Our team is inclusive, and our differing perspectives allow for better solutions. We are seeking individuals passionate about tackling challenges and are driven by execution. Ready to come find your playground? Together, we can help shape the endless possibilities of AI. Location:Hybrid, working onsite at our Santa Clara, Ca headquarters 3-5 days per week.Customer Program ManagerIn this role, you will enable flawless execution of our AI hardware and software products from ideation to launch. As a ‘Technical’ PM, you will be adept at identifying dependencies and technical risks that affect the program. As a ‘Program Manager’ you will be developing execution plans, creating milestones, and tracking progress. What You Will Do:Develop and manage end-to-end project plans and ensure on-time delivery. Provide hands-on program management during analysis, design, development, testing, implementation, and post-implementation phases.Define and track key performance indicators and quality metrics.Articulate project status, risks, and dependencies to stakeholders.Identify and resolve technical issues, organizational-wide challenges and bottlenecks that may affect product delivery or quality.Be a trusted partner and collaborate with cross-functional teams, lead technical discussions and drive sound decisions.Partner with Product Management and Engineering to define needs to support strategic planning and execution as well as program requirements, resourcing and scope.Develop processes and frameworks that facilitate product-related goal setting, decision making, and business impact. What You Will Bring:Bachelor's degree in engineering, computer science, or related field least 15+ years of industry experience in software / systems engineering, or product technical product/program management, preferably in the AI hardware/software domain OR MS degree preferred in engineering, computer science, or related field least 10+ years of industry experience in software / systems engineering, or product technical product/program management, preferably in the AI hardware/software domainStrong knowledge of AI hardware technologies, architectures, and applicationsExcellent project management, communication, and collaboration skillsExperience in customer facing rolesPreferred QualificationsMaster's degree or PhD in engineering, computer science, or related fieldCertification in project management methodologies such as Agile, Scrum, or KanbanExperience in leading complex and large-scale hardware/software projects with multiple stakeholders and dependenciesAbility to influence and negotiate with senior leaders and external partnersExperience with cross-functional collaboration including product management and engineering to drive product impact.Equal Opportunity Employment Policyd-Matrix is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.d-Matrix does not accept resumes or candidate submissions from external agencies. We appreciate the interest and effort of recruitment firms, but we kindly request that individual interested in opportunities with d-Matrix apply directly through our official channels. This approach allows us to streamline our hiring processes and maintain a consistent and fair evaluation of al applicants. Thank you for your understanding and cooperation. Compensation Range: $220K - $320KLocationSanta ClaraEmployment TypeFull timeLocation TypeHybridDepartmentCustomer and ProductCompensationL7$220K – $320K • Offers BonusThe pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role’s function and location, as well as the individual’s knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance. This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.