Veterinary Receptionist

Job Title: Veterinary Receptionist

Location: Tulsa, OK

Pay: $16$17 per hour

Schedule: Full-Time | 34 days per week | 1012 hour shifts

• Weekends: Saturdays & Sundays (2nd & 3rd shift)
• Weekdays: 3:00 PM 12:00 AM

Veterinary Receptionist Position Summary

The Veterinary Receptionist serves as the first point of contact for clients and their pets, delivering exceptional customer service while supporting the daily operations of the clinic. This role combines client interaction, administrative responsibilities, and coordination with the veterinary team to ensure a smooth and welcoming experience for every visit.

Veterinary Receptionist Key Responsibilities

Client Relations

• Greet clients in a friendly, professional manner
• Answer phone calls, respond to inquiries, and schedule appointments
• Deliver a high level of customer service at all times

Appointment Management

• Coordinate and maintain appointment schedules
• Ensure accurate documentation of client and patient information
• Adjust and manage calendars as needed

Record Keeping

• Maintain accurate, up-to-date client and patient records
• Enter patient history and manage files in compliance with clinic standards

Financial Transactions

• Process invoices and payments accurately
• Provide clear billing information to clients
• Handle confidential financial information with integrity

Client Education

• Share general information about services, procedures, and medications
• Provide post-care instructions and direct questions to appropriate staff when needed

Clinic Operations Support

• Assist with administrative tasks, including filing, mail, and office organization
• Maintain a clean and organized front desk area
• Monitor and restock office supplies

Team Collaboration

• Work closely with veterinarians, technicians, and support staff
• Provide assistance where needed to ensure efficient clinic operations

Professional Development

• Stay current on clinic policies and procedures
• Participate in training and development opportunities

Veterinary Receptionist Qualifications

• High school diploma or equivalent required
• Previous experience in customer service, reception, or administrative roles preferred
• Strong communication skills with professional phone etiquette
• Ability to handle high-pressure situations with professionalism and empathy
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Basic computer proficiency; veterinary software experience is a plus
• Familiarity with veterinary terminology is a plus
• Passion for animals and understanding of basic animal care 

#MED

 

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