Patient Care Representative

Job Type


Full-time

Description

Patient Care Representative

Lima, OH

Patient Care Representative - ARM Team

Hybrid

Join a Best Places to Work Winner - 18 Years Running!

Do you have experience a passion for helping others? Looking for full-time work with a company known for its award-winning culture?

KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Patient Care Representative to join our ARM team.

About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we're committed to compassion, integrity, and excellence.

Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment.

Position Overview

As an ARM Patient Care Representative , you'll serve as the trusted voice of our healthcare clients-guiding patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection.

What You'll Do

• Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.

• Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.

• Navigate multiple systems: Work across various medical and internal systems to locate information and support patients with complex inquiries.

• Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.

• Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

What We Offer:

• Paid training

• Health, Dental and Vision Insurance after 30 days

• PTO accrual that begins upon hire and can be used after 30 days

• Supportive leadership and growth opportunities

• A fun hybrid work environment

• A company culture you'll be proud to be part of

Requirements

• Strong written and verbal communication skills along with excellent active listening
• Positive, professional attitude with a drive to succeed
• Ability to multitask and adapt in a high-volume call center
• Work efficiently across multiple systems
• Proficiency with Microsoft Office (Outlook, Teams)
• Ability to understand and follow written, oral, and visual instructions
• Reliable, punctual, and team-oriented
• Be available Monday-Friday between 8am-6pm
• Ability to pass ACA certification tests when eligible
• No experience required-we train you

Salary Description


$16-$20