Teller

Overview Tellers act as service representatives responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier’s checks, money orders and cash advances. They balance each day’s transactions and verify cash totals, establish and build member relationships, cross-sell Credit Union services, and perform a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance. Certified tellers are able to resolve more complex member transactions independently and refer members as necessary. They help members via all channels—phone, mail, text, email, video solutions, and self‑serve channels—promoting and cross‑selling digital services and acting as a digital services expert in the branch. Schedule: Monday through Friday. Responsibilities Assume responsibility for the efficient, effective, and accurate performance of teller functions. Ensure teller functions are performed correctly and in accordance with established policies and procedures. Maintain privacy of member account information. Perform a wide variety of teller paying and receiving functions both “in person” and for “bank by mail” transactions, including share deposits and loan payments, and prepare proper receipts. Process transfers, cash advances, traveler’s checks, cashier’s checks, and money orders. Disburse cash or check share withdrawals. Process and post CD, HSA’s and all types of IRA’s. Verify transactions, monitor deposit amounts, examine documents for endorsement and negotiability, and detect and resolve discrepancies promptly. Make risk assessments of negotiable items—including checks, drafts, wires, and cash withdrawals—within assigned limits of authority. Balance daily transactions, verify cash totals, and investigate and resolve out‑of‑balance conditions. Provide override functions for other tellers within defined authority limits. Perform all Member Service and Sales functions in accordance with established policies and procedures. Maximize penetration of Credit Union products and services by identifying members’ needs and additional cross‑sell opportunities, and record accepted teller referrals. Assist with new member onboarding calls as directed by branch management. Answer questions and assist members with more complex transactions and account problems, providing resolutions within defined authority limits and referring members to branch leadership as needed. Handle member interactions via all channels professionally, utilizing effective sales and service techniques to build relationships. Open and close accounts as requested by members, process stop‑payments and correspond with members regarding claims. Resolve transaction corrections in a timely manner in accordance with policy and procedures. Perform file maintenance and account changes as requested by members. Act as a branch expert for electronic services and actively cross‑sell AFCU digital services, including Online Banking, Mobile Banking, Card Guard, Bill Pay, Mobile Deposit, and others. Assist with the daily maintenance operations of self‑assist branch machines and video equipment, and inform branch management of servicing issues. Assist members with account lock‑outs and Online Banking PIN/password resets, direct deposit, ACH, wire transfers, and other digital service account needs. Maintain effective coordination and working relationships with area personnel and management. Assist area personnel as needed, providing guidance to other Teller Service Reps and trainees. Keep supervisor informed of area activities and any significant problems or concerns. Implement employees' own 90‑day sales action plan to meet individual and branch sales goals, taking direction from observation and coaching by branch leadership. Participate in trainings, meetings, branch sales huddles, and forward focus activities as required. Perform related clerical and receptionist duties as required. Adhere to Branch Safety, Security, and Teller Audit procedures. Performance Measurements Member Focus – the degree to which member service is demonstrated in day‑to‑day business. Teller Statistical Record – meet defined teller performance report overall score and accepted teller referral baselines. Attendance & Punctuality – absence and tardiness outside approved leave. Job Knowledge – depth of knowledge required to perform the job. Professionalism & Appearance – honest, integrity, confidentiality, and compliance with appearance and grooming policy. Teamwork & Cooperation – promotion of a positive, productive, and professional environment. Sales Performance – effectiveness of sales efforts in meeting sales goals. Core Values & Code of Conduct – adherence to company values and code of conduct. Qualifications High school graduate or equivalent. Experience Required None. Previous retail sales or similar financial institution work experience preferred. Skills / Abilities Excellent communication skills and willingness to assist others. Ability to recognize and offer sales opportunities. Professional appearance, dress, and attitude. Solid math skills. Attention to detail and accuracy. Ability to operate related computer software and business equipment, including 10‑key, currency and coin counters, cash machines, self‑assist machines, video, iPad, and telephone. #J-18808-Ljbffr