ON CALL Esthetician

Esthetician Position at Delano Miami BeachDelano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.Job DescriptionUnder the general guidance of the Spa Supervisor, the Esthetician is responsible for delivering exceptional facial treatments, skincare services, and personalized guest experiences at The Source by Delano. This role provides restorative and rejuvenating treatments in accordance with established protocols, professional standards, and guest needs. The Esthetician maintains the highest standards of cleanliness, safety, professionalism, and confidentiality while educating guests on skincare and appropriate home-care recommendations.Your key responsibilities include:Perform facials, skincare treatments, body treatments, and approved enhancements in accordance with established treatment protocols, scope of licensure, and brand standardsConduct thorough skin consultations, review intake information, identify contraindications, and customize treatments to guest needs and goalsMaintain cleanliness, disinfection, and sanitation of treatment rooms, tools, equipment, and work areas before and after each servicePrepare treatment rooms with appropriate linens, skincare products, supplies, and properly sanitized equipment before guest arrivalEnsure guest comfort and satisfaction through attentive, discreet, and personalized service throughout each treatmentDocument services, relevant skin observations, contraindications, guest preferences, and recommended follow-up care accurately in approved systemsMaintain guest privacy, professional boundaries, informed consent, and confidentiality at all timesFollow applicable Florida esthetics regulations, infection-control requirements, manufacturer instructions, and spa safety proceduresAttend required product knowledge training, treatment protocol education, departmental meetings, and service-standard trainingSupport spa opening, closing, inventory, product rotation, and treatment room replenishment as neededCoordinate with the Spa Supervisor, front desk, and fellow therapists to ensure smooth scheduling and guest flowRecommend suitable skincare products, treatment enhancements, and future services in a consultative, guest-centered mannerPromptly report guest concerns, adverse skin reactions, equipment issues, or maintenance needs to the Spa SupervisorWe recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.Additional responsibilities include:Communicate clearly and professionally, both verbally and in writing, with guests and spa colleagues.Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.Remain calm and alert, especially during emergency situations.Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.QualificationsSpecific job knowledge & skills include:Minimum of 2 years' experience as a licensed esthetician in a luxury spa or hospitality setting preferredCurrent, active Florida facial specialist or full specialist registration, as applicable to services performedProficiency in professional facial techniques, skin analysis, exfoliation, masks, facial massage, and approved skincare devices within scope of practiceKnowledge of skin anatomy, common skin conditions, ingredient functions, treatment contraindications, and appropriate referral when needs exceed scope of practiceStrong luxury guest-service and interpersonal skills; ability to create a welcoming and calming environmentExcellent communication skills to explain treatments, aftercare, and skincare product recommendations clearlyAbility to maintain confidentiality and discretion at all timesDetail-oriented with a commitment to hygiene and cleanliness standardsAbility to work a flexible schedule, including weekends, evenings, and holidaysTeam player with a positive attitude and willingness to support colleaguesComfortable using spa scheduling and POS systems (Book4Time)Professional appearance, demeanor, and grooming standards consistent with luxury hospitalityAll team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.All your information will be kept confidential according to EEO guidelines.