ServiceNow Technology Architect (Telecom)

Title: ServiceNow Technology Architect (Telecom)

Key Points

Work setup: Resource must be local to Reston, VA. Hybrid/In-office presence is required.

Reason for opening: Level 9 Architect needed for CMT (Communications, Media & Technology) business dimension.

Project scope: Focus on ServiceNow Sales and Order Management and Telecommunications modules.

Certifications: Active ServiceNow certifications are mandatory for this role.

Extension: Good probability for extension beyond the initial 43-week duration.

MUST HAVE Skills For This Role

• ServiceNow Experience on TSOM
• ITOM
• OMT
• TNI modules
• CTA (Certified Technical Architect) or CMA (Certified Master Architect)

NICE To Have Skills

• ServiceNow Migration
• Experience with ServiceNow Flow Designer optimization

DISQUALIFIERS

• Non-local candidates (Client explicitly requires local resources).
• Lack of specific Telecom industry experience.
• No active ServiceNow certifications.

POSITION OVERVIEW

Joining the Communications, Media & Technology (CMT) group, this Level 9 Architect will drive the strategy and governance for ServiceNow implementations. You will serve as the technical lead for complex modules including TSOM, OMT, and TNI, ensuring alignment between domain architects and product owners.

Day-to-day Responsibilities

• Discuss and capture requirements with platform and product owners to analyze and recommend solution options.
• Perform Functional Specification Document (FSD) reviews and conduct impact assessments for platform enhancements.
• Lead governance and change control for enhancements while interfacing with enterprise and domain architects.
• Coordinate development efforts with the scrum team, ensuring best practices in Flow Designer and ServiceNow data models.
• Develop innovative solutions using Flow Designer and integrate CMDB for efficient data management.
• Lead training sessions for team members on ITSM best practices and optimize system performance via Data Sources and Integrations.

Additional Desired Skills

• ServiceNow Migration experience
• Experience with SOMT and Integration Hub
• Advanced Certifications (CTA or CMA)
• Strong understanding of ServiceNow Data Models and Tables

This candidate must be local to Reston, VA, for a hybrid schedule and possess the technical authority to lead scrum teams and consult with enterprise-level stakeholders.