User Experience Designer

We’re seeking a User Experience Designer to join our team and support the development of AI capabilities and AI-powered applications for internal teams like finance, risk, and HR. In this role, you’ll design intuitive, efficient experiences that enable internal teams to work smarter and faster, while helping embed AI thoughtfully and responsibly throughout our workflows.This is a hands-on role for a designer who enjoys problem-solving in complex and specialized environments and is excited to advocate for and apply AI throughout the UX design process.Position Responsibilities: Collaborate closely with internal functional teams to understand needs, constraints, and opportunitiesTranslate requirements, concepts, and data insights into usable, intuitive wireframes, flows, and prototypes using FigmaDesign end-to-end user experiences for AI-enabled internal tools, workflows, and applicationsApply and adhere to the design system to ensure consistency and scalability across toolsClearly communicate design intent, decisions, and tradeoffs to stakeholdersUse AI tools throughout the design process for exploration, ideation, and prototypingAdvocate for the thoughtful use of AI in UX practice, helping teams understand where and how it can add valueRequired Qualifications: 3 - 5+ years of professional UX design experienceStrong portfolio demonstrating UX problem-solving, interaction design, and workflow designProficiency in Figma for wireframing, prototyping, and collaborationPreferred Qualifications: Ability to think critically about AI-driven experiences, including usability, trust, and clarityCuriosity and enthusiasm for AI-enabled products and workflowsExperience working within a design system and applying established UI patternsExcellent communication skills and the ability to explain design decisionsExperience designing for internal tools, enterprise systems, or complex user workflowsPractical experience using AI tools to enhance the design processWhen you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-HybridThe role being advertised is an existing vacancy.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact View email address on click.appcast.io Salary LocationToronto, OntarioWorking ArrangementHybridSalary range is expected to be between$73,725.00 CAD - $122,875.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact View email address on click.appcast.io for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact View email address on click.appcast.io for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.SummaryLocation: Toronto, OntarioType: Full time