Finishing Spa Lead Trainer

Finishing Spa Lead Trainer

Work Mode:Onsite

Location: Kohler WI

Opportunity

The primary focus is tosupport the commitment to customer care by efficiently and effectively providing the highest level ofservice. Must have excellent working knowledge of all services products and procedures within the spa. Together they will striveto ensure our guests comfort and satisfaction. Our goal is to exceed our guestsexpectations every time they visit our spa.

SPECIFIC RESPONSIBILITIES
To provide the highest level ofinternal and external customer service set forth by the Kohler Waters Spas andForbes. Team members are responsible for upholding consistency in allstandards. A direct line of communication will be on-goingamong fellow associates regarding needs and concerns.A professional demeanor must be presented at all times.

Every Massage Therapist FinishingTherapist and Esthetician is responsible for:

• Meeting and greeting guests with professionalism
• Cleanliness standards of all areas within the spa including treatment rooms public areas and back-of-house areas
• Using proper verbiage at all times
  
• Upholding and maintain set uniform and grooming standards
  
• Knowledge of spa services and amenities
  
• Knowledge of emergency procedures
  
• Providing the highest level of technical service and adherence to SOPs
  
• Meeting agreed upon retail sales goals by educating guests on at home care
  
  • Sales goals set depending on department and retail to service percentage
    
• Maintain continuing education criteria based on State of Wisconsin or Illinois
  requirements
  
• Adhering to policies put in place by Forbes Kohler Waters Spa and Kohler Co.
  
• Perform special event treatments which can be held at various locations such as golf courses Riverbend Sports Core TAC etc. This would also include special events being hosted at the spa such as Spaliday. These services would be secondary to the positions primary function
  
• Perform any other duties as assigned

Skills/Requirements

• 6 years experience in licensed field
  
• Oversees all new hire training for technical performance and Forbes standards
• Participates in spa menudevelopment (research ideas drafting SOPs)
• Manage additional projects asassigned by Lead
  
• Helps manage schedule of associates and in-house trainings
• Mandatory attendance atin-house trainings
• Acts as Lead when Lead is out

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $15.90 - $23.80 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidates experience their education and the work location.

Why Work at Kohler Co.

Kohler Co.s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates development to make that happen. So we offer ongoing investment in each individuals personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development Kohler offers a benefits package including a competitive salary health vision dental 401(k) with company matching and more!

About Us

Beyond the competitive benefits and compensation Kohler proudly offers a rich history steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at .

It is Kohlers policy to recruit hire and promote qualified personnel in all job classifications without regard to race creed religion age sex sexual orientation gender identity or expression marital status national origin disability or status as a protected veteran. If as an individual with a disability you need reasonable accommodation during the recruitment process please contact . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .

Required Experience:

IC