Guitar Technician - Guitar Center

Why Guitar Center? Here’s just some of the rewards: Gig leave: take time off to share your music with the world and return to your job after your tour Medical, dental and vision coverage 401(k) with company match Mental health support Paid sick, holiday and vacation time Employee discount program Tuition reimbursement options Position Overview Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first while fulfilling our mission. Role Description As a Repair Technician (Guitar), you will provide maintenance and repair services on customer‑owned instruments and assist with the maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. Qualities of Success Customer Focus : Understands customer service principles and provides an excellent customer experience. Able to connect with customers in a meaningful way, be approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to handle customer service issues when they arise. Initiative : Identifies opportunities and issues and follows through on work activities to capitalize or resolve them. Learns quickly and takes positive action without being requested to do so. Develops knowledge and skills in product, store operations, sales, and leadership. Selling : Works through the GC certification program to gain a base understanding of products and sales techniques. Training : Effectively trains learners and communicates information and techniques so that they are retained. Key Responsibilities Interact with customers, ensuring a positive customer experience Service customer‑owned instruments with a high level of craftsmanship Maintain store‑owned gear, as requested Complete warranty repair work Additional duties as assigned Requirements Skilled understanding of repairing guitars Preferences Foundational product knowledge on Guitar Center products Equal Opportunity Employment Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements. Reasonable Accommodation If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by calling or by sending an email to [contact information]. #J-18808-Ljbffr