Business Operations Leader (Integrator | 3-Person Startup)

Join a founder‑led, fast‑growing company (3 employees) where you’ll serve as the operational backbone and right hand to the CEO. This company delivers specialized waterproofing solutions for commercial and industrial projects, helping customers prevent costly structural damage and ensure long‑term building performance. $80K-$110K + Team‑Based Performance Bonus This is not a big‑company management role. It is a hands‑on builder position for someone who thrives in ambiguity, takes ownership, and wants to help scale a business from the inside. You’ll step into a role where everything runs through you—from turning sales into executed projects, to keeping finances organized, to ensuring customers have a seamless experience. In EOS terms, this role functions as the Integrator —the person who turns vision into execution and keeps the business moving forward day to day. Success Profile Like being close to the action, not layered behind teams Spot gaps, fix problems, and create structure where none exists Own operations, project coordination, and light financial processes Partner directly with a CEO and help build something meaningful from the ground up Key Responsibilities Operational Leadership & Business Execution Own and oversee daily operational activities related to waterproofing technology projects, ensuring seamless execution from sale through delivery. Translate sales and leadership priorities into clear operational plans, workflows, and accountability. Act as the operational quarterback, coordinating internal teams, vendors, and customers to keep projects moving forward. Identify bottlenecks, risks, and inefficiencies; proactively recommend and implement solutions. Ensure operational execution aligns with company objectives, quality standards, timelines, and customer expectations. Step in as the primary operational owner when the CEO is traveling or focused on external business development. Project Oversight & Coordination Partner closely with sales to manage and track projects from order intake through completion. Maintain visibility into project timelines, deliverables, documentation, and financial considerations. Monitor job costs, scope, and budgets; flag risks early and support course correction. Ensure projects are executed efficiently, on time, and in alignment with margin expectations. Create and maintain clear systems for project tracking, reporting, and follow‑through. Financial Operations & Light Accounting Oversight Manage day‑to‑day financial operations in partnership with the CEO and external CPA/bookkeeping partners. Oversee and support: Accounts payable and vendor bill coordination Accounts receivable, invoicing, and collections tracking Expense documentation and financial record‑keeping Maintain organized financial and operational records by customer, project, and vendor. Prepare basic financial summaries and operational reports to support decision‑making. Provide documentation and coordination support for month‑end and year‑end close activities. Certified Applicator Program Management Own the operational execution of the Certified Applicator Program, including: Coordinating training logistics and materials Maintaining certification records and documentation Serving as an operational point of contact for certified applicators Ensure program consistency, responsiveness, and a professional experience for partners in the field. Cross‑Functional Collaboration & Sales Enablement Work closely with sales, marketing, and R&D to ensure operational alignment and execution. Provide operational and technical input that supports sales strategy, proposals, and customer commitments. Actively support the CEO and sales team in closing and executing large or strategic deals by ensuring operational readiness. Customer & Stakeholder Experience Serve as a primary point of contact for select customers, building trust‑based, long‑term relationships. Deliver proactive communication, follow‑up, and coordination to ensure customer satisfaction. Support order processing, documentation, and post‑sale execution to ensure a smooth customer experience. Qualifications Experience in operations management, project coordination, office management, or business operations—ideally within a small or growing company. Comfort with light accounting and financial operations, including AP/AR, invoicing, expense tracking, and financial documentation. Highly organized and detail‑oriented, with the ability to manage multiple projects and priorities independently. Strong communication skills and a customer‑first mindset. Proven ability to operate autonomously and hold yourself accountable without daily oversight. Proficiency with Microsoft Office (Excel, Word); experience with Monday.com, Capsule CRM, or similar tools is a plus. Success Traits We're Looking For Self‑starter & self‑manager: you take ownership, follow through, and get the job done—especially when leadership is traveling or focused elsewhere. Builder mindset: you’re energized by helping the CEO build a great company and putting structure around growth. Operational problem‑solver: you naturally see gaps, inefficiencies, and opportunities to improve. Go‑getter mentality: you’re proactive, motivated, and excited to make a tangible impact. Trustworthy & dependable: leadership and customers can rely on you to execute. Team‑oriented: you’re motivated by shared wins, including team bonuses and successful sales outcomes. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. #J-18808-Ljbffr Ultimate Staffing