Operations Supervisor II

Position Summary Salary: $59,100 - $72,200 annually depending on experience. MSU Benefits - Free comprehensive health care for you and your family as well as a 10% contribution toward your retirement; Generous sick, vacation, personal and holiday time. This position is not eligible for remote work; Regular, in-person attendance is required to meet business and customer needs. This position is responsible for coordinating and overseeing the activities of custodial staff across a group of campus buildings, including the Engineering and Digital Innovation Center and the Plant and Environmental Sciences building. This position will also be responsible for coordinating and overseeing 3rd Shift custodial staff in Anthony Hall, BioMed Physical Sciences, Engineering, and STEM. This is a 3rd Shift position, working Sunday - Thursday: 9:30PM - 6:30AM. May be required to work after-hours, weekends, and holidays. Key duties include training and evaluating employees, planning staffing and scheduling, and enforcing departmental and University policies. The role also involves resolving employee complaints and grievances, maintaining inventory records, and responding to emergencies, inquiries, and complaints from faculty, students, tenants, and the public. Additionally, the position requires inspecting buildings to assess problems, damage, and overall condition to ensure timely repairs and uphold safety standards. Detailed breakdown of job responsibilities is as follows: 40%: Direct the cleaning operations and Custodial staff to foster a high performance, innovative and collaborative culture by: Using Performance Excellence as a planning and evaluation tool to guide, engage, and motivate staff to succeed by using T-shaped goal development, with a concentration on succession planning and life-long learning; Recruit and retain a diverse staff of well qualified and high performing professionals; Create a positive work environment for employees, incorporating the University’s commitment to equal opportunity and diversity in hiring, retaining and promoting employees; Promote and enforce departmental practices and processes; Promote employee engagement by coaching and mentoring current staff to develop talents and expertise and empowering employees to use their full range of strengths and abilities; Lead with an emphasis on empathic employee engagement by interacting with staff at all levels and encouraging collaborative communication and innovation through teamwork; Act as a steward to preserve and maintain the campus as a teaching, demonstration and research resource for University faculty, staff, students and visitors; Ensure accountability by holding staff to University Polices, processes and procedures with an emphasis on safety, compliance and fiscal responsibility; Promote and enforce departmental policy on dependability for all staff. 35%: Train and evaluate all front-line employees in area of responsibility; plan staffing and time schedules. 15%: Enforce departmental and University rules and resolve employee complaints and grievances. 10%: Assist with preparing short-term goals and objectives for the employee; Evaluates performance of the key services by conducting cleanliness and process audits of employees utilizing departmental assessment tools. This position will engage in high performing, leading edge practices, valuing people, partners and stewardship. Minimum Requirements Knowledge equivalent to that which would be acquired in the first two or three years in college, technical, vocational or business school with coursework in Human Resources, Communications or Business; one to three years of related and progressively more responsible or expansive work and supervisory experience in performing tasks related to the Custodial trade; or an equivalent combination of education and experience. Possession of a valid Michigan vehicle operator's license; must drive a University vehicle to perform job duties of this classification. Desired Qualifications Knowledge of mechanical and electrical systems in buildings; experience in computer usage, inventory control, health care facility cleaning, and hazardous materials regulations; experience with heavy metal buffers, scrubbers, and strippers; familiarity with University buildings and department needs; expertise in Microsoft Office products; knowledge of facilities operations; knowledge of University policies and practices; use of database software (such as EBS/SAP and Planon); good customer relations/service skills; ability to work independently and as an effective member of a team; ability to present concepts strategies to various audiences; solid organizational skills with the ability to multi-task yet give attention to detail with frequent interruptions; ability to work independently and on multiple projects simultaneously; aptitude and willingness to learn new software and data analysis tools and methodology. A creative innovator dedicated to continuous learning, with a proven ability to communicate effectively across stakeholder groups. Brings strong technical expertise and thrives in team-oriented environments. A collaborative problem solver who identifies challenges and implements solutions that support and advance University priorities. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Work Hours Sunday - Thursday: 9:30PM - 6:30AM. May be required to work after-hours, weekends, and holidays. Summary of Physical Demands Lifting trash from brute barrels to dumpster. Emptying recycling containers into curb carts. Putting away stock. Summary of Health Risks Exposure to human blood, serum, tissue and other body fluids; and materials covered under Universal Precautions. Bidding Eligibility ends August 25, 2026 at 11:55 PM #J-18808-Ljbffr MSU - Michigan State University