General Manager

Job Description

Job Description

Description:

Lead with Heart. Manage with Purpose. Make a Real Impact.

Massage Envy is looking for a driven, people-focused General Manager to lead our Louisville- St. Matthews, KY location! If you’re passionate about wellness, love developing high-performing teams, and thrive in a results-driven environment, this is the opportunity for you.

At PCRK Group- Massage Envy, we believe wellness isn't just for our clients- it's for our teams too. As General Manager, you’ll have the chance to create a supportive, empowered workplace where people love to work and clients love to visit.

• Be a Wellness Leader : Make a meaningful difference in the lives of both your team and your clients every day.
• Drive Your Career Forward : Access leadership training, development resources, and promotion opportunities.
• People-First Culture : Join a team built on empathy, connection, and a shared mission to help others feel their best.
• Industry Leadership : Be part of the #1 massage and skincare provider in the country.

• Lead by example , championing Massage Envy’s core values in every interaction.
• Coach and mentor your team , setting them up for success and encouraging continuous growth.
• Drive performance metrics (sales, member growth, service excellence) to exceed business goals.
• Create an exceptional client experience by ensuring every guest feels seen, heard, and cared for.
• Oversee daily operations including scheduling, staffing, inventory, payroll, and compliance.
• Foster a supportive, high-energy culture where team members feel valued and empowered.

Who You Are:

• A proven leader with 3+ years of management experience (spa, fitness, retail, or hospitality experience a plus).
• Passionate about wellness and committed to creating a positive environment for both clients and staff.
• A strong communicator and motivator with a knack for building cohesive, productive teams.
• Skilled at interpreting business metrics and using them to drive smart decisions.
• Organized, proactive, and able to thrive in a fast-paced setting.

Benefits:

• Compensation that includes base salary, generous commissions and bonus opportunities
• Excellent Medical Plans
• Dental & Vision Insurance
• Paid Time Off
• Comprehensive 401k package
• Employee discount on products
• Free massage/skincare services monthly

ROP: $55,000 - $65,000 Annually DOE + Bonus Opportunity

Location: St. Matthews - 4600 Shelbyville Rd #208, Louisville, KY

Please take this brief assessment for our General Manager role: General Manager Assessment

This assessment should take 2 minutes or less.

Ready to Lead with Purpose?

Join a team where your leadership matters. At PCRK Group- Massage Envy, you’ll do more than manage- you’ll inspire, grow, and shape the future of wellness.

Apply today and take the next step in a rewarding career that’s all about helping people feel—and be—their best.

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.