HVAC Service Technician

Residential HVAC Service Technician

Join Apex Pros as a Residential HVAC Service Technician and become a key part of a customer-focused, performance-driven team. In this role, you'll deliver high-quality HVAC service and repairs, provide transparent pricing, and create a positive experience for every customer getting it right the first time.

You'll also mentor junior techs, uphold safety and compliance standards, and support the company's commitment to integrity and professionalism.

Key Responsibilities

• Perform thorough HVAC inspections including health & safety checklists
• Complete service correctly the first time, meeting quality and code standards
• Communicate clearly with customers using written option sheets and visual reports (including pictures)
• Provide accurate, transparent pricing for all repair and service options
• Execute proper Lock Out/Tag Out procedures and follow-up protocols
• Document all services, collect fees, and submit records promptly
• Support apprentices and fellow technicians with troubleshooting and development
• Coordinate part orders and prepare for daily service calls
• Record materials used for accurate job costing and inventory tracking
• Facilitate rescheduling when service can't be completed on the initial visit
• Keep the company truck clean, stocked, and properly inventoried
• Protect customers' homes during service and leave areas cleaner than found
• Promote service memberships and explain benefits to customers
• Report safety concerns and support management in team decision-making

Apex Pros Plumbing, Electrical, Heating and Air