Ecommerce QA Analyst

Job Description

THE DEPARTMENT:
The Information Technology Department is responsible for the establishment and maintenance of a secure technology infrastructure to support the Product, People, Promotion, Place and Profit areas of Helzberg Diamonds. It accomplishes this through the design, development and deployment of automated systems to meet the information and process needs of each major line of business: human resources, merchandise, marketing, finance, stores, and E-Commerce. In addition to these lines of business applications, the IT organization is responsible for the collection and correlation of all company electronic information assets into an enterprise Data Warehouse which is used to support the overall analytical and reporting information needs of the business.

POSITION SUMMARY:
The QA Analyst will oversee testing, manage defects, and collaborate with developers and business teams to ensure stable and high-performing e-Commerce application. This role involves creating manual and automated tests for the Salesforce B2C platform and defining QA processes. The QA Analyst ensures consistent, high-quality results covering storefront features, backend workflows and integrations with third-party services like payment gateways and OMS systems.

PRINCIPAL ACCOUNTABILITIES:

• Responsible for designing, implementing and maintaining functional tests, processes and strategies.
• Review software documentation to ensure technical accuracy, compliance or completeness with a focus on mitigating risks.
• Validate SFCC Business Manager setups, including product data, content assets, inventory and site source codes.
• Ensure test results are documented, evaluated, and disseminated; collaborate on troubleshooting issues.
• Identify testability requirements, utilizing industry standards for automated testing for all the E-Commerce enhancements.
• Write clear, concise and comprehensive test plans and test results.
• Conduct cross-browser and cross-device testing to ensure consistent user experience.
• Manage competing deadlines in an agile development environment.
• Validate end to end ecommerce workflows such as product catalog, search, pricing, promotions, cart, checkout and order management.
• Communicate and report on the status of the release test activities to respective stakeholders.
• Actively participate in Agile ceremonies, providing QA insights and supporting release validation, smoke testing and product support.
• Ensure SFCC applications are reliable and perform and deliver seamless customer experiences across web and mobile platforms.

SUPERVISORY RESPONSIBILITIES:
The incumbent does not have any direct reports.


QUALIFICATIONS:

• Bachelor's degree in business, Computer Science or Information Systems or equivalent combination of education and work experience.
• Three or more years of QA Analyst experience in the SFCC platform.
• Prior knowledge of order lifecycle, promotions, pricing and payment processing.
• Strong understanding of e-commerce workflows, including catalog management, search, pricing, promotions, cart, checkout and OMS.
• Proficiency in manual testing and familiarity with automation frameworks.
• Strong written and oral communication skills.
• Understanding of software development lifecycle, particularly as it relates to the QA function.
• Basic familiarity with SQL or querying relational databases to support troubleshooting activities.
• Knowledge of defect management processes and experience with technical task management software like JIRA.
• Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers and direct interaction with internal and/or external customers.

COMPETENCIES:
Analytical Thinking, Business Knowledge, Flexibility, Information Seeking, Integrity, Personal Accountability, Teamwork and Cooperation