Intake Specialist (Hybrid), Medina, OH

OhioGuidestone provides a complete continuum of responsive person-centered prevention services, mental health and substance use treatment, and wrap-around supports, serving the needs of over 50,000 people each year through telehealth and locations across Ohio.

At OhioGuidestone, we believe a workforce comprised of employees from diverse backgrounds and communities, and a culture of belonging makes us a better organization. Together, we continue to build a workplace that encourages, supports, and celebrates the varied voices of our employees.

Base Pay: $16.50-18.00 an hour

• 1 Hire for Cuyahoga County
• Can work in the in the Berea, OH office if applying in Cuyahoga County

What We Offer

• Stable non-profit organization with 160+ year track record!
• Clear career ladder for development path in various roles
• Opportunity to earn monthly $$$ bonus (on select clinical/therapist and BHS roles only)
• Competitive medical benefits including a low-premium medical plan option for employee or employee + children!
• Free CEU trainings
• 10 paid holidays (some are exchangeable)

• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards
• UKG Wallet: Get paid after your shift!

About the Intake Department

OhioGuidestone’s intake program begins by submitting their online Request after which, an intake specialist will contact the client, to collect demographics, insurance, and service preferences.

Essential Functions:

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.

• Answer incoming calls to receive referrals or route the call to the appropriate personnel or department to respond to the matter

• Ensure clients are oriented to the agency in an empathetic, professional and efficient manner while complying with all state and federal regulations.

• Facilitate referrals and linkages to appropriate external and internal services and providers and coordinate care, as needed, for the curation of client treatment.

• Ensure effective communication to potential clients and/or referral sources regarding OhioGuidestone programs and services.

• Confirm insurance information for individuals seeking services with OhioGuidestone.

• Manage the documentation requirements of the intake process within the required time frames and ensuring that all aspects of intake documentation meet or exceed state and federal regulations.

• Maintain confidentiality as required by state and federal regulations.

• Collaborate and consult with Finance Department and Benefit Eligibility Specialists to ensure clean claims for all services billed after the intake process is complete.

• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.

• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.

• Present the Agency in the most positive light with all internal and external contacts.

Education & Experience:

• High School Diploma or GED is required.
• 1+ years’ experience working with children, youth and families in a healthcare setting performing similar responsibilities preferred.

Qualifications:

• Mission driven; strong desire to make an impact
• Effective interpersonal skills; able to interact professionally and courteously with clients, agency personnel, vendors, authorities and other organizations.
• Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
• Ability to customarily and regularly exercise discretion and good professional judgment
• Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients
• Strong organizational skills; able to handle multiple priorities with strict attention to detail and perform work independently.
• Ability to maintain relevant, timely documentation as required.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

We also care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.