Field Service Technician / Engineer

Job Location (Short): Dover, United States


Working Hours: Full-time


Type of Employment: Permanent


As an independent distribution partner for all Business Units, Brückner Group USA offers tailored solutions and first-class service for the NAFTA region. Our crown jewel, the Customer Innovation Center, affords customers access to cutting-edge technology and testing opportunities in the areas of fiber, polymer, biaxial stretching, and hot stamping. Traditional values such as continuity, confidence, dependability, and reliability have been the key to our success, helping our customers maximize their productivity, quality, and profitability.


Job Description


Job Description Header:

• Respond to incoming customer calls for service and spare parts
• Maintain and operate lab machines for customer and internal trials
• Create machine recipes for new tooling and debug Process
• Provide support for machine installation and machine retrofits
• Provide training to our customers on Process, Maintenance, and machine operation
• Provide technical support to our customers at both their sites and remotely
• Provide machine startup and commissioning after installation
• Handle machine acceptance both at the Factory and at the customer site
• Travel as necessary and required to meet customers schedule (up to 75%)
• Provide internal Sales support
• Prepare and submit all necessary paperwork as required for expenses, travel, and service reports on a timely basis
• Serve as ambassador for BGU while interacting with customers
• Proactively contact current customers to promote spare parts and service sales
• Job requires mechanical and electrical duties

Job Description:

• Hands-on experience operating packaging thermoforming machinery a plus
• Process knowledge of packaging thermoforming machinery a plus
• Solid Electrical and mechanical knowledge
• Must work well in a team environment and independently
• Must learn quickly and be able to hone-in troubleshooting skills in a dynamic environment
• Engineering degree or equivalent work experience

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• Modern office building and equipment
• Versatile development opportunities
• Exciting and fast-paced company