Department Supervisor

About the Role As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. A Day in the Life Customer Sales & Profit You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Represent yourself and the H&M brand positively during customer interactions. Be aware of and take responsibility for your department's strengths and identifying commercial opportunities, working with your Department Manager to act on them. Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers. Follow up to ensure your team is actively promoting our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives. Ensure correct routines in fitting room and checkout, including transaction, returns, and exchanges. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc. Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions. Team & Development Retain and share your knowledge and skills with the Store team. Collaborate, plan and work together with the in‑store Visual Merchandiser team. Give and receive feedback with your colleagues to learn, develop and support each other. Maintain regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc. Ensure all procedures, routines, and legal requirements in all areas of the store are followed. Retail Operations / Visual & Commercial Execution Secure a clean and tidy sales floor and back of house including stockroom areas. Ensure high fashion quality, visual and commercial product presentation, with good garment care. Secure good stock levels and provide input on allocation to the Area team. Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided. Upright and follow best practice for any in‑store OMNI Services & in‑store tech services/tools, e.g., Instore Care App, Click & Collect, Smart Store, etc. Secure a strong balance and the maintenance of price signs in‑store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store. Update and maintain BOH Areas for all colleagues (key information, health & safety, tidiness, etc.). Responsible for opening & closing of store daily. Qualifications Who You Are You are an emerging leader who enjoys taking responsibility. You are ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement‑oriented, motivated by performance and competition to be truly customer‑centric. Benefits Why You’ll Love Working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues. We are an inclusive company where you’re encouraged to be yourself at work. Career growth and aspirations have no limits within our large global talent community. We support overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community. You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS. Compensation Hiring range is $16.23–$19.15 hourly. Legal and Diversity Statements EEOC Code: SLS. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self‑expression. As an H&M colleague, you’re encouraged to be yourself and more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment. Inclusion & Diversity H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges and how we relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that can trigger unintentional biases. #J-18808-Ljbffr H&M