Communications Specialist

Communications Specialist

Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate emergency units in accordance with departmental procedures. Reviewing, confirming, and verifying the preflight risk assessment for completeness. Responsible for monitoring, tracking and logging the progress of the flight, and having situational awareness of the current and forecasted weather along the planned route of flight to assist in the safe conduct of the flight. Pass critical flight information to the Pilot in Command and the Operational Control Specialists Tier I. Assisting management with other duties as assigned.

Essential Functions/Duties:

• Call Processing
• Process emergency and non-emergency requests
• Identify and notify appropriate resources
• Flight Following
• Actively monitor aircraft while in flight
• Enter 15 minute position reports into the CAD system
• Documentation
• Document all flight related information into CAD system
• Place aircraft out of service and in service as necessary
• OCS / Risk Mitigation
• Actively check the general weather impression for assigned region
• Monitor aircraft for any in-flight emergencies
• Review and acknowledge all 1/2/3 RA submissions
• Team Coordination
• Keep partners abreast of pod activity
• Coordinate with Tier I OCS / Supervisor / Medlink, as necessary
• Complete daily Shift Summary
• Performs other duties as assigned

Qualifications:

Experience:

Prior Communications Center experience helpful but not required

Previous clerical, administrative, or general office experience preferred

Previous experience in prehospital setting (ground ambulance, fire department, law enforcement, etc) preferred

Education:

High School Diploma, GED, or Equivalent

CPR Certification

Licensed EMD preferred

NAACS required within 12 months of employment

Skills:

Detail oriented

Ability to multi-task

Ability to function in a fast paced, at times high stress, work environment

Ability to have situational awareness with numerous units and situations

Computer literate

Working Conditions and Mental/Physical Requirements:

Working Conditions:

Must be able to perform job duties in a fast paced environment

Frequently required to sit for long periods of time

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Hearing: Perceiving the nature sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.

Reaching: Extending hand(s) and arm(s) in any direction.

Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.

Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than whole hand.

Physical Demands: N/A

Mental Requirements:

Attention divided between issues requiring multi-tasking

Able to supervise, train and lead other employees

Deal with emergency and time sensitive situation on an ongoing basis

Able to perform under circumstances of emotional stress

Ability to make quick and accurate critical decisions

Copying: transcribing, entering, or posting data.

Comparing: judging the readily observable functional, structural, or compositional characteristics of

Compiling: gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the evaluation is frequently involved.

Analyzing: examining and evaluating data. Presenting alternative actions in relation to the evaluation is frequently involved.

Coordinating: determining time, place, and sequence of operations or action to be taken on the basis of analysis of data. May include prioritizing multiple responsibilities and/or accomplishing them simultaneously.

Guiding Values and Behaviors:

Employee must consistently exhibit our guiding principles:

Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.

One Team - We respect each other and achieve together what no individual can alone.

Innovation - We are driven to develop solutions that inspire progress.

Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.

Ownership - We are accountable for what we do and take pride in how we do it.

Citizenship - We are dedicated to being good stewards in the communities we serve.

Reporting Relationships:

Reports to: Communications Supervisor and Communications Manager

Interrelationships: Communications Center-Communicators, Supervisors, and Director; Clinicians

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.