Customer Service Representative
Thornton & Grooms Inc
Customer Service Representative
Are you friendly, fast-paced, and passionate about creating a great customer experience? We're looking for a Customer Service Representative to deliver a delightful experience for every customer while booking jobs into our 3-day board. If you thrive on communication, problem-solving, and helping the team win, this role is for you.
Big Task
Provide every customer with a delightful experience while booking jobs into the 3-day board and supporting the team's scheduling success.
What You'll Do
*
* Handle inbound calls, outbound calls, chats, and online leads
*
* Book appointments efficiently using the 3-day board
* Deliver consistent service using the Six Steps of a Call
* Support Home Care Club members with scheduling and renewals
* Complete follow-up calls and administrative tasks as needed
KPIs
* Raw inbound call booking rate of 37%+
* Average handle time between 3-4.5 minutes
* Quality score of 80%+
* Minimum of 35 inbound touches per day
What You Bring
2-3 years of customer service or call center experience, strong communication and typing skills, Microsoft Office/Teams experience preferred, and a high school diploma or GED required.
Our Core Values
Love. Team. Professionalism. Today.
Mission Statement
To be ever building the professionalism, integrity, and honor of the trades.
Vacancy posted 1 day ago
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