Customer Service Representative

Customer Service Representative

Are you friendly, fast-paced, and passionate about creating a great customer experience? We're looking for a Customer Service Representative to deliver a delightful experience for every customer while booking jobs into our 3-day board. If you thrive on communication, problem-solving, and helping the team win, this role is for you.

Big Task

Provide every customer with a delightful experience while booking jobs into the 3-day board and supporting the team's scheduling success.

What You'll Do

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* Handle inbound calls, outbound calls, chats, and online leads

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* Book appointments efficiently using the 3-day board

* Deliver consistent service using the Six Steps of a Call

* Support Home Care Club members with scheduling and renewals

* Complete follow-up calls and administrative tasks as needed

KPIs

* Raw inbound call booking rate of 37%+

* Average handle time between 3-4.5 minutes

* Quality score of 80%+

* Minimum of 35 inbound touches per day

What You Bring

2-3 years of customer service or call center experience, strong communication and typing skills, Microsoft Office/Teams experience preferred, and a high school diploma or GED required.

Our Core Values

Love. Team. Professionalism. Today.

Mission Statement

To be ever building the professionalism, integrity, and honor of the trades.