Billing and Collections Specialist

Yellowstone Local is proud to represent Gillette Air Conditioning, an industry leader in HVAC services. If you’re the kind of person who thrives on accuracy, stays organized under pressure, and knows how to keep accounts moving without sacrificing customer relationships, this is the role for you. What’s in it for You? Pay range of $55,000 to $70,000 annually Full-time schedule averaging 40 hours per week Paid Time Off and paid holidays Company-paid $15,000 life insurance policy Medical insurance options available Dental and vision coverage available HSA and FSA options available Short-term disability and long-term disability coverage available Critical illness and accident insurance options available Voluntary life insurance available MASA coverage available Stable, long-term career opportunity with a respected HVAC company Why You’ll Love It Here Work with a team that values accountability, communication, and operational excellence Be part of a company where your attention to detail directly impacts business success Collaborate closely with service technicians, dispatch, sales, and leadership teams Enjoy a professional environment where teamwork and customer service matter Gain exposure to HVAC service operations, billing systems, and customer account management Opportunity to grow your accounting and accounts receivable experience within a fast-paced service industry Your New Role Generate and process invoices for HVAC service, maintenance, and repair work Review technician work orders for accuracy, completeness, and proper coding Verify labor, materials, and pricing against service agreements and company rate structures Submit invoices through email, customer portals, and electronic billing systems Monitor accounts receivable aging reports and prioritize collection efforts Contact customers regarding past-due balances through phone, email, and written communication Resolve billing discrepancies and payment issues promptly and professionally Maintain detailed records of customer communications and collection activity Coordinate with service, dispatch, and sales teams to resolve billing questions Support recurring service agreement billing and contract invoicing Prepare aging reports and assist with month-end accounts receivable processes Maintain accurate customer account records within accounting and ERP systems Position located in Charlotte, NC Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. Minimum 2 years of experience in billing, collections, or accounts receivable Strong attention to detail and organizational skills Experience resolving customer payment issues and account discrepancies Proficiency with accounting software such as ServiceTitan, Sage, Spectrum, QuickBooks, or similar ERP systems Strong written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment Proficiency with Microsoft Office Suite including Excel, Word, and Outlook Experience with customer billing portals and electronic invoicing systems preferred HVAC, construction, or service industry experience preferred Familiarity with service work orders and job costing preferred High school diploma or GED required Associate degree in accounting, business administration, or related field preferred Ability to pass a drug screening Ability to prove U.S. employment eligibility Gillette Air Conditioning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr