Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a close-knit team in Plymouth, Minnesota within the wholesale distribution industry. This Long-term Contract opportunity offers hands-on training, a collaborative office environment, and the chance to support customers with product questions, order needs, and service solutions across chat and phone channels. The role is well suited for someone who stays organized in a fast-moving setting and takes pride in delivering accurate, responsive support. Candidates who perform well may have the opportunity to transition into a permanent position.

Responsibilities:
• Assist customers through live chat and inbound phone conversations, providing timely support and clear answers to service and product-related questions.
• Enter and update orders with accuracy, ensuring customer information, item details, and follow-up actions are recorded correctly.
• Guide customers on product selections and specifications, including answering questions about tile and related inventory offerings while identifying upselling opportunities.
• Manage several service requests at once while maintaining a detail-oriented, solutions-focused approach in a high-volume environment.
• Collaborate closely with team members during onboarding and daily operations, applying side-by-side training and feedback to build confidence across communication channels.
• Transition from chat support into call handling as training progresses, using established service practices to resolve issues effectively.
• Partner with customer service and store operations colleagues to help maintain smooth service coverage and support broader team needs when required.
• Follow through on open issues, provide updates as needed, and help create a positive customer experience through dependable, attentive service.• Prior experience in customer service, call center support, or a similar client-facing role.
• Comfort handling customer interactions through live chat and inbound telephone support.
• Background in order entry or processing customer requests within business systems.
• Strong verbal and written communication skills with the ability to explain information clearly.
• Demonstrated problem-solving ability and sound judgment when addressing customer concerns.
• Ability to balance multiple priorities in a fast-paced environment without sacrificing accuracy.
• High attention to detail and a consistent track record of following tasks through to completion.