Audio Visual Technician

The Audio Visual (AV) Programmer is responsible for designing, programming, commissioning, and supporting integrated AV control systems for commercial, corporate, educational, healthcare, and government environments throughout the region. This position develops and deploys AV control solutions, configures and integrates networked AV technologies, and provides technical support to ensure reliable system performance and an exceptional end-user experience. The AV Programmer plays a critical role in delivering innovative, user‑friendly, and scalable AV solutions while collaborating with engineering, project management, installation teams, and clients. Key Responsibilities Design, develop, test, and deploy AV control system programming for integrated technology environments. Create custom user interfaces, control logic, and automation workflows for AV systems. Program and configure Crestron control systems, touch panels, and associated technologies. Program and configure Q‑SYST control and DSP platforms, including Lua scripting where required. Configure and support AMX, Extron, and Biamp control and DSP systems. Develop reusable programming modules, templates, and coding standards to improve project efficiency. Maintain source code repositories, version control, and programming documentation. Configure and integrate AV devices including AV‑over‑IP platforms, displays, projectors, video walls, PTZ cameras, DSPs, and environmental control systems. Perform onsite and remote commissioning, testing, and validation of AV systems. Troubleshoot hardware, software, networking, and DSP‑related issues. Configure and support Dante audio networks, AV‑over‑IP solutions, TCP/IP communications, and serial/IP device control. Create and maintain programming documentation, commissioning reports, and end‑user training materials. Provide technical support, remote diagnostics, and issue resolution for deployed systems. Conduct end‑user training and system handoff sessions. Collaborate with project managers, engineers, sales teams, and field technicians throughout project lifecycles. Participate in design reviews and provide technical recommendations related to programming and system integration. Support project planning, scheduling, and technical risk assessments. Minimum Education & Experience Requirements Associate's degree in Information Technology, Computer Science, Electrical Engineering, Audio Engineering, or a related technical field required; Bachelor's degree preferred. Equivalent combination of education, certifications, and relevant industry experience may be considered in lieu of formal education. Minimum of 3 years of professional AV programming experience. Demonstrated experience programming and commissioning Crestron and Q‑SYST systems. Experience with enterprise‑level AV environments and integrated control systems. Experience supporting AMX, Extron, and Biamp platforms preferred. Special Requirements Current Q‑SYST certification (Level 1 or Level 2 minimum; Level 3 preferred). Valid driver's license and ability to travel throughout the region as needed. Ability to work flexible hours when required to support project schedules and system commissioning activities. Knowledge, Skills, and Abilities Advanced knowledge of Crestron SIMPL Windows, SIMPL+, and SIMPL# programming. Proficiency with Q‑SYST Designer and Lua scripting. Strong understanding of digital signal processing (DSP) configuration and tuning. Knowledge of AV networking concepts, including TCP/IP, Dante, AV‑over‑IP, UDP, and REST API integrations. Experience integrating displays, video walls, PTZ cameras, audio DSPs, conferencing technologies, and environmental controls. Strong troubleshooting and analytical problem‑solving skills. Ability to interpret technical drawings, system schematics, and design documentation. Proficiency with Microsoft Windows operating systems and related software tools. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Ability to manage multiple projects and priorities simultaneously. Ability to work independently and collaboratively in fast‑paced environments. Additional Desired Characteristics CTS or CTS‑D certification from AVIXA. Experience with Microsoft Teams Rooms and Zoom Rooms technologies. Experience with Shure conferencing and collaboration systems. Advanced knowledge of audio DSP tuning and room acoustics. Familiarity with cybersecurity best practices for connected AV systems. Experience with Git or other source control platforms. Commitment to continuous learning and professional development. Work is performed in office, customer site, equipment room, and construction environments. Regular travel throughout the region is required. Occasional evening or weekend work may be necessary to support project schedules and system deployments. Ability to work in ceilings, equipment rooms, and other technical installation environments when required. Ability to lift, carry, and move equipment weighing up to 50 pounds. Other Duties This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs dictate. #J-18808-Ljbffr Confidential