Customer Support Representative II

divh2Customer Support Representative II/h2pOur client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location./ppResponsibilities:/pulliThe ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:/li/ulpRequirements:/pulliFluent in Spanish/liliSkills in interpersonal communications, negotiation, and conflict resolution/liliExperience with customer service / support/liliHigh comfort level and experience with consumer software applications/liliStrong computer and troubleshooting skills/liliExperience with data management/liliKnowledge of agriculture customers/liliAgriculture operations experience, including Precision Farming experience/liliPrior work experience in Agriculture or Technology dealer channels/liliBachelors degree in Agriculture, Business, Engineering related field, IT or a similar discipline/li/ulpWhy Should You Apply?/pulliHealth Benefits/liliReferral Program/liliExcellent growth and advancement opportunities/li/ulpAs an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws./p/div