Medical Office Clerk (Pain Management Clinic)

PQC is accepting applications for experienced, civilian Medical Office Clerks, to work onsite alongside the 99th Medical Group within the Pain Management Clinic at Mike O'Callaghan Military Medical Center (Nellis Air Force Base) Las Vegas, Nevada.

At PQC, our employees are our best asset. We pride ourselves on growth and exceeding expectations, not only for our customers but also for our employees. We believe that having the best of the best on staff translates into having the best of the best in customer results. PQC was awarded 2018 8(a) Graduate of the year by the Small Business Administration.

Work Schedule
Monday - Friday

Duty Hours
- 530AM to 230PM
- 7AM to 4PM
*unpaid one-hour lunch*

Hourly Rate
$18.00 + $5.09 benefits

Requirements

Education: High school diploma or General Educational Development (GED) equivalency.

Experience: At least one-year prior experience as an Operating Room (OR) Scheduler or working in an operating room environment is required. This includes, but is not limited to, OR scheduling, OR circulating, OR scrub duties, central sterilization duties or pre-operative nursing.

Licensure: N/A

Certification(s): Basic Life Support (BLS) certification through either the American Heart Association (AHA) or the American Red Cross (ARC).

Performance Outcomes:

• Greets patients/visitors at a front desk, information center or office setting.
• Answers main office phone line. Directs telephone calls to the appropriate section for assistance. Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extracts needed information, and reviews records for completeness, accuracy, and consistency within established guidelines.
• Ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performs other administrative and clerical duties in support of medical care and operational support.
• Creates appointment schedules and templates in the patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in the computer system.
• Liaison with local hospitals such as the Veterans Administration Southern Nevada Healthcare System and surrounding community hospitals. Ability to communicate orally and in writing with patients, and base organizations to coordinate base access etc., medical professional network and community resources, and TRICARE.

Qualifications:
A fully qualified typist with a minimum of 50 WPM is required.

General medical ethics, telephone etiquette, and excellent communication and customer service skills.

General office administrative and clerical skills to perform receptionist duties and answer telephones.

Proficient in using Standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automation systems, to provide a substantial range of medical record maintenance support.

Military Health Care Systems/Procedures
Specific military systems include, but are not limited to: ICD programs, government data repositories such as, Third Part Collections, Automated Business Services System and Commanders’ Resource Integration System.

• MHS GENESIS (Electronic Health Record System)
• Defense Enrollment Eligibility Reporting System (DEERS)
• Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.
• Contents of a military medical record, layout, sections, and family members prefix designation, forms used in an MTF, and the medical record tracking procedures.
• Greets patients/visitors at a front desk, information center or office setting.
• Answers main office phone line. Directs telephone calls to the appropriate section for assistance. Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extracts needed information, and reviews records for completeness, accuracy, and consistency within established guidelines.
• Ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performs other administrative and clerical duties in support of medical care and operational support.
• Creates appointment schedules and templates in the patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in the computer system.
• Liaison with local hospitals such as the Veterans Administration Southern Nevada Healthcare System and surrounding community hospitals. Ability to communicate orally and in writing with patients, and base organizations to coordinate base access etc., medical professional network and community resources, and TRICARE.

Members of our team may Enjoy:

• Working with a highly engaged staff
• Competitive compensation
• Comprehensive benefits
  • Medical
  • Dental
  • Vision
  • Life
  • Short Term Disability
  • Long Term Disability
• Paid Time Off (PTO)
• Paid Holidays Off
• Paid Weather Days
• Reimbursement for certifications

If you have a passion for helping others and would like to provide world-class-service to our military heroes and their families, apply today!