Customer Service Representative II - Warranty
XPEL Inc.
- # Customer Service Representative II - WarrantyApplylocations: San Antonio, TXtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-102006**Job Summary:**The Customer Service Representative II is responsible for creating a positive customer experience within the respective responsibilities of in/out bound phone support, warranty, order management, referrals, accounts receivable and dealership support.**Core Duties**The Customer Service Representative II will perform the duties below as applicable and on the basis of business needs.Inbound Telephone Support* Answer inbound calls to the Company’s main support line and take appropriate action based on the type of call, including:* Answering basic questions about the company’s operation, product, services* Entering, changing, or checking on the status of orders using NetSuite ERP software* Tracking and escalating support calls to the appropriate department or personnel* Researching customer account issues* Screening and forwarding phone calls to XPEL employees* Logging all in-bound calls in to NetSuiteTechnical Support* Answering calls from customers and internal employees about XPEL’s proprietary software, including:* Assisting with setting up, activating, deactivating and managing of customer accounts* Assisting with the installation, operation, and troubleshooting of cutting plotters* Supporting customers with basic questions about commonly used functions* Resolving technical problems and escalating problems for further level of assistance* Support customers with the use of XPEL’s website and on-line ordering tools* Participating in an on-call after-hours support rotationOrder Management* Monitor e-mail inboxes and other locations for inbound orders that need to be entered into NetSuite;* Monitor the Company Support Queue, answering or forwarding cases to the appropriate party* Finalize and process order fulfillments for XPEL’s various locations and third-party fulfillment locations* Entering orders and processing requests for our OEM businessOutbound Support* Using lists, criteria or scripts provided, make outbound calls to designated Customers or prospects for various purposes, including:* Soliciting feedback from customers about the Company’s service, products or performance* Informing customers about Company products, offerings* Pro-actively calling customers in response to automated alerts about order delays or other problemsReferral Pipeline Support* Daily referral pipeline support communicating with consumers, closing tickets and processing requests.* Refunds* Outbound Efforts* Onboarding proceduresWarranty* Assist with processing warranty claims and manage resolution for installed products, ensuring accurate documentation and appropriate outcomes.* Generate Return Authorizations (RAs) for products in accordance with company policies.* Act as a subject matter expert on XPEL products for both internal teams and external customers.* Coordinate customer returns for product testing, working with Operations and Quality teams to help determine root cause.* Analyze warranty and return data to identify trends and support process improvements.* Use ERP and CRM programs to manage claims and customer interactions.Dealership Support* New Account set up, preparing all additional items for new accounts.* AR Responsibilities – Credits and billing inquiries.* Prepare, email, and file Clear Plate Invoices on the master spreadsheet for Wednesday send-off.* Assisting in logging work orders, warranties, and other entries as needed.* Monitor e-mail inboxes and other locations for inbound orders that need to be entered into NetSuite.* Monitor all Dealership Support Pipelines in the mornings and throughout the day.* DAP administrative support on commissions* Weekly and Monthly Audit Reporting.* Triaging PPF orders pipeline for urgent requests and edits before billing is processed.* Clear Plate spreadsheet updates and management.* Building Addendums.General* Participation in the warehouse urgent communications to ensure best in class service for our customers.* Partner with cross-functional departments (Sales, Accounting, Tech, etc.) to ensure a seamless customer experience.* Accounts receivable responsibilities related to customer invoices, billing errors, billing statements.* Other duties as assigned**Basic Qualifications*** High School Diploma* 3 years of high-level customer and technical support experience* Experience providing support through live chats and email preferred* Knowledge of Excel, Word, Power Point and General Microsoft Office Applications* Ability to communicate professionally and effectively* Excellent phone presence with high level of interpersonal, and organizational skills* Demonstrates a sense of urgency and timeliness to meet customer service call demandXPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- J-18808-Ljbffr XPEL Inc.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Service Representative II - Warranty in San Antonio, TX vacancy
- ...Chase, you will be at the forefront of delivering exceptional customer service, consistently offering innovative solutions and options to assist... ...and contribute to our business success. As a Specialist II in Account Service, you will be the first point of contact for...SuggestedAfternoon shift
- Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical... ...options. GENERAL SUMMARY The loan consultant II is responsible for providing exceptional customer experience while offering personal loan solutions. The...SuggestedWork at office
- ...Responsibilities Provide communication support services including general clerical duties, way-finding, technical support, provider/service... ..., handle or redirect billing inquiries, and address patient/customer complaints. Ensure appropriate use and distribution of...SuggestedLocal area
001 University of Rochester
San Antonio, TX4 days ago - ...International (PSI) is an Enterprise IT services company seeking a Tier II Help Desk technician for a local... ...Manager, Network Operations, vendors, warranty providers, PMO, DHA, NOC, etc.)... ...documentation as required. Deliver excellent customer service and maintain a professional...SuggestedFull timeTemporary workWork at officeLocal areaImmediate startRemote workFlexible hoursShift workNight shift
- XPEL Inc. is seeking a Customer Service Representative II in San Antonio, TX. This role focuses on creating a positive customer experience through extensive phone support, order management, and troubleshooting customer technical issues. The ideal candidate has at least...SuggestedFull timeWork at office
- Customer Care Specialist II, San Antonio, TX Full Time Job Description This position reports to North... ...business functions to ensure satisfaction, service and sales goals are met. Effectively... ...in process improvement efforts. Represent the department within Customer Care...Full timeWork at officeShift work
- Becton Dickinson NA is seeking a Customer Care Specialist II in San Antonio, TX. This role involves providing post-order support, resolving customer disputes, and ensuring quality standards in claims management are met. The ideal candidate possesses excellent communication...Work at office
- Titan Technologies is seeking a Help Desk Specialist II in San Antonio, Texas to provide advanced Tier II technical support for the Customs and Border Protection (CBP) Technology Service Desk. The ideal candidate will have at least two years of experience in IT support,...Remote work
- XPEL Inc. is seeking a Customer Service Representative II to enhance customer satisfaction through effective support in warranty, order management, and technical inquiries. The ideal candidate will handle inbound calls, manage warrant claims, and assist customers with our...Full time
- LATICRETE International in San Antonio is seeking a Technical Services Representative II to provide technical services to customers via phone, email, and chat. This role involves resolving complaints, coordinating technical support, and supporting departmental procedures...
- ...Warranty Admin We are looking for a Warranty Admin to join our... ...manufacturer warranty, not limit to Service Warranty Maintain... ...keep track of all services and customer records as required by GM... ...manufacturers designated warranty representatives and the representative of...Contract workWork at officeLocal areaImmediate start
- ...advocacy groups, and collaborating with cross-functional partners (e.g., Reimbursement and Access, Regional Science Managers) to address customer needs and market dynamics. The MS also supports sales success through participation in congresses, regional meetings, and other...Local area
$158.95k - $220k
...advocacy groups, and collaborating with cross-functional partners (e.g., Reimbursement and Access, Regional Science Managers) to address customer needs and market dynamics. The MS also supports sales success through participation in congresses, regional meetings, and other...Local area- ...Description Summary: The Child Life Specialist II demonstrates progressive skill and knowledge of the therapeutic process of... ...patients, families, and other healthcare team members regarding services available through child life and the community Evaluates Child...Full timeInternship
Christus Health
San Antonio, TX20 hours ago $18.34 per hour
...a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Office Assistant II - $18.34 per hour page is loaded## Office Assistant II - $18.34 per hourlocations: Adult Detention Center Annextime type: Full timeposted...Hourly payFull timeWork at office$3,127.54 per month
...have an incredibly noble public service mission, and the Central... ...information and guidance to our customers who are adapting to a life... ...SUCCESSFUL AS A CUSTOMER SERVICE REPRESENTATIVE, YOU WILL HAVE A PASSION FOR... ...complete the CSR II training program. -Have great...Work experience placementH1bWork at officeImmediate startRelocationWork visaMonday to FridayFlexible hoursAfternoon shiftTexas Workforce Commission
San Antonio, TX4 days ago- ...Mohawk Industries - JobID: 1367547200 [Customer Service Representative] As a Customer Service Representative at Mohawk Industries, you'll: Process sales orders and resolve customer product or service issues; Provide customer account management in a call center environment...Immediate start
Mohawk Industries Inc
San Antonio, TX3 days ago $18 per hour
...Retail Coverage Merchandiser II Walmart - P&G General Information Company: ACO... ...retail merchandising activities will connect customers with the brands they love in one of the... ...work to demonstrate your success. Represent Acosta and Acosta clients in your assigned...Part timeMonday to FridayAcosta Group
San Antonio, TX2 days ago- ...delivery of our products to our patients and customers. Our global presence provides opportunity... ...programs. ILD Sales Consultant II Requirements Bachelor's Degree from an accredited... ...acct. management, leveraging HUB services, collaborating with clinical educators &...Local areaImmediate startNight shift
- Help Desk Specialist II (Tier 2 - Advanced Support) Zen Strategics, a Titan Technologies company, is seeking Help Desk Specialist II to support the Customs and Border Protection (CBP) Technology Service Desk. This role provides advanced Tier II technical troubleshooting...For contractorsWork at officeRemote workNight shiftRotating shift
- Planned Systems International, Inc. seeks a Tier II Help Desk Technician in San Antonio to provide crucial support for an educational... ...and resolving incidents while delivering excellent customer service. The position involves managing technical issues related to Microsoft...Remote work
- ...and directors; report significant outages and/or customer issues to appropriate management personnel. Resolve... ...impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. Provide Citrix web-client installation and advanced...Full timeFor contractorsWork at officeRemote workRelocation
$18 per hour
...all, enjoy free and discounted Spectrum services like internet, TV, and mobile while... ...rewarding career. As a Call Center Sales Representative, you'll leverage your skills to handle... ...'ll be instrumental in acquiring new customers and upselling additional products and services...Work at officeLocal areaVisa sponsorship- ...Commercial Loan Processor/Admin. Assistant II Location: San Antonio SUMMARY: Responsible for assisting Credit Administration... ...reflect what was approved. Accountable for ensuring quality client service provided to internal/external clients. Prepares...Work at office
- Lennar USA is seeking a Customer Care Representative to join our team in San Antonio, Texas. This role is essential in providing warranty and service support to homeowners through digital channels. Responsibilities include professionally handling homeowner requests, guiding...Flexible hours
- Call Center Representative Key Responsibilities Listen to customers, understand their needs, and resolve customer issues.... ...solving and negotiation. Customer service oriented (empathetic, responsive,... ...willing to submit up to a Level II background and/or security investigation...Remote jobFull timeTemporary workCasual workWork at officeLocal area
$21.03 per hour
Billing Verification Specialist II (Solventum) At Solventum (formerly 3M Health Care... ...cross‑functional teams (Finance, Contracts, Customer Support, etc.) to resolve cases... ...in medical collections Strong customer service and communication skills Experience using...Contract workTemporary workWork at office- TEKsystems is seeking a Billing Verification Specialist II in San Antonio, TX. The role demands detail-oriented candidates to review... ...least 2 years of experience in medical collections and strong customer service skills. The position is hybrid and offers competitive pay and...
- Lennar is actively seeking a Customer Care Representative in San Antonio, Texas, who will be instrumental in providing warranty and service support to homeowners. This role involves enhancing customer satisfaction by responding promptly to inquiries and utilizing digital...Remote jobFlexible hours
$3,200 per month
.... We prioritize people who can do this successfully! *Please only apply for this job if you are located in the US. Customer Service Representative (Remote) Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to...Remote workWork from homeWorldwideWing Assistant
San Antonio, TX7 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative II - Warranty. Be the first to apply!
Related searches
- part time customer representative San Antonio, TX
- remote customer service advisor San Antonio, TX
- client service representative San Antonio, TX
- bilingual customer service representative spanish english San Antonio, TX
- technical customer service advisor San Antonio, TX
- insurance customer service advisor San Antonio, TX
- bilingual customer support specialist San Antonio, TX
- online customer service assistant San Antonio, TX
- client solutions specialist San Antonio, TX
- customer service associate San Antonio, TX