Operations Supervisor - Residence Inn Annapolis

Operations Supervisor - Residence Inn Annapolis Posted : August 3, 2026 Full-Time Locations Showing 1 location Residence Inn & Fairfield Inn Annapolis 200 Taylor Ave Annapolis, MD 21401, USA Description The Residence Inn Annapolis is looking for a friendly, detail-oriented Operations Supervisor to join our team! In this role you will be responsible for organizing associate shifts, training, and motivating the housekeeping team and inspecting guestrooms and public space in accordance with company and brand standards. You will also work as Breakfast Attendant to support F&B Operations. To be successful in this role you should have a solid understanding of hotel housekeeping operations, possess strong leadership skills and excel at connecting with customers. Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 49 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities. General Responsibilities: Tour and inspect rooms daily and monitor for property cleanliness, safety and security, product quality and exceptional service throughout. Provide support to the Executive Housekeeper and hotel leadership. Work to continuously improve guest satisfaction scores. Conduct self -audits to improve performance and cleanliness. Verify number of associates to number of rooms, monitor productivity. Assign specific responsibilities to associates. Identify vacant rooms to be cleaned first on boards. Check vacant ready rooms to verify actual status. Record performance check as guests check out throughout day. Check rooms for arriving VIP’s. Ensure housekeeping associates have adequate supplies and carts are neatly packed and organized. Report unserviceable rooms to General Manager/Executive Housekeeper. Assist housekeeping associates in duties as needed. Assist with cleaning of public spaces as needed. Part the day will be dedicated to preparing breakfast buffet for customers by following all Marriott standards, engaging with customers, ensuring all food product is displayed properly. Breakdown of buffet and return of all food product to meet health and safety standards is required Perform other duties as assigned. Requirements: Prior related work experience, hotel experience preferred Specific brand knowledge is a plus Excellent interpersonal and communication skills Strong supervisory and leadership skills Excellent time management and organizational skills Proficient in English language/Bilingual is a plus Ability to learn new computer software programs and operate the property management system Familiar with common computer software programs Willingness to work 7-day rotational work schedule including weekends and holidays We’ve got you covered: Benefits & Perks Medical Insurance with Company-Funded HRA Vision Insurance Flexible Spending Accounts Wide-Array of Supplemental Insurance Offerings Paid Time Off Programs Employee Assistance Program 401K Plan - Traditional & Roth Options with Employer Match Hotel Discount Travel Program for Associates & Family Exclusive Associate Discounts - Travel, Entertainment, & Retail Training and Development Programs Compensation: Wage: $19.50 Colwen Hotels is an equal opportunity employer. EEO M/F/D/V Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Colwen Management Inc