Business Analyst, Richmond, VA, US

The IT Business Analyst II supports VDH’s technology and operations teams by gathering and analyzing business requirements, documenting processes, assisting with solution design, and supporting project execution across multiple program areas Position Summary The IT Business Analyst II supports VDH technology initiatives by gathering requirements, mapping processes, documenting workflows, and coordinating with business and technical teams. This role ensures clear communication, accurate documentation, and smooth execution of IT projects. Candidates should be analytical, organized, and comfortable working in a dynamic, multi‑team environment. Key Responsibilities: Business Analysis & Requirements Gather, analyze, and document business and technical requirements. Facilitate requirement‑gathering meetings and workshops. Write user stories, acceptance criteria, and backlog items. Support requirement prioritization and refinement with product owners and technical leads. Process Mapping & Documentation Create and update process flows in Visio. Produce clear SOPs, reference guides, and operational documentation. Support standardization and process‑improvement efforts. Project & Operational Support Track tasks, deliverables, and dependencies in portfolio tools. Document meeting notes, decisions, and action items. Assist with testing activities and UAT coordination. Support change management, communications, and training materials. Maintain dashboards and reports for leadership. Stakeholder Communication Coordinate between business partners, IT teams, and leadership. Communicate requirements, decisions, and project updates clearly. Other Duties (as needed) Assist with onboarding/offboarding for project resources. Support procurement documentation and technical input. Gather and validate data for reporting or decision‑making. Required Qualifications Experience with requirements gathering and documentation. Proficiency with Visio, Excel, Word, Teams, and PowerPoint. Familiarity with workflow or project tools like ServiceNow or Azure DevOps. Strong analytical, organizational, and communication skills. Experience with process mapping or IT project support. Preferred Qualifications Experience in IT or public health environments. Strong skills in ServiceNow, SharePoint, Azure DevOps, or Power BI. Knowledge of SDLC or Agile practices. Accountability and follow‑through Ability to learn tools quickly Clear, professional communication Working Conditions Hybrid role; onsite at least three days per week, with occasional increased onsite needs. Periodic deadlines requiring flexibility. Skill Matrix: Experience with requirements gathering and documentation. Required 3 Years Proficiency with Visio, Excel, Word, Teams, and PowerPoint. Required 3 Years Familiarity with workflow or project tools like ServiceNow or Azure DevOps. Required 3 Years Strong analytical, organizational, and communication skills. Required 3 Years Experience with process mapping or IT project support. Required 3 Years Experience in IT or public health environments. Highly desired 3 Years Strong skills in ServiceNow, SharePoint, Azure DevOps, or Power BI. Highly desired 3 Years Knowledge of SDLC or Agile practices. Highly desired 3 Years Benefits at IntelliBee Long-Term Stability: Join us on a multi-year opportunities with room to grow. Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well. Future Planning: Enroll in our 401(k) program and invest in your financial security. GC Assistance: We support immediate Green Card processing, if required. #J-18808-Ljbffr