Data Center Technician

Data Center Technician

Help keep global cloud infrastructure running. You'll maintain data center operations that power millions of businesses and services worldwide. The role is 24/7, works both independently and as part of a diverse, collaborative team, and requires strong prioritization, communication, and quick reaction. Travel within and outside the regional work area is required.

Responsibilities

• Install server racks, perform hardware break-fix, troubleshoot network issues, and respond to incidents affecting service availability, escalating as needed
• Serve as a primary contact for engineers, developers, vendors, and contractors
• Take on-call duties and participate in scheduled maintenance and change management
• Contribute to documentation and process improvements
• Train and onboard new team members
• Own technical issues, solve problems at the root, and maintain SLAs through proactive issue detection and reporting

Physical and Schedule Requirements

• Work in cramped or elevated spaces, climb ladders and stairs, and stand or walk 8+ hours a day
• Work in a noisy environment
• Work shifts longer than 8 hours, including nights, weekends, and holidays
• Have a reliable personal vehicle and valid driver's license (no company transportation is provided)
• Travel or commute to active data center sites as needed, including temporary assignments for training if your site is still under development

Basic Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience
• High school diploma or equivalent
• Flexible schedule, including weekends, nights, and holidays

Preferred Qualifications

• Knowledge of network design, protocols, and Layer 1/2 troubleshooting
• Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering) or equivalent experience
• Experience managing priorities through a ticketing system
• Experience in a data center or other critical environment

Notes

• A relocation stipend is provided to eligible candidates.