Product Manager - Marketing Automation Platforms

Product Management Role

This role will drive the adoption of new technologies, oversee prompt engineering initiatives, conduct AI use case assessments, and serve as a product owner for AI-driven platforms. The ideal candidate will combine technical acumen with strong project management and stakeholder engagement skills to deliver innovative solutions that enhance business outcomes.

Key Responsibilities

• Solution Integration: Lead end-to-end integration of AI and conventional solutions into existing business processes, collaborating with cross-functional teams to ensure seamless deployment and adoption.
• Experimentation and Testing: Proactively experiment, test, and learn with AI technologies to develop and validate potential solutions. Foster a culture of innovation and continuous improvement by piloting new approaches and analyzing outcomes.
• AI Use Case Assessments: Identify, evaluate, and prioritize potential AI use cases across the organization. Conduct feasibility studies, cost-benefit analyses, and risk assessments to determine suitability and impact. Develop business cases and recommendations for AI adoption.
• Prompt Engineering: Design, test, and optimize prompts for AI models to maximize performance, accuracy, and user experience. Stay abreast of advancements in prompt engineering and apply best practices.
• New Technology Onboarding: Evaluate, pilot, and implement emerging technologies. Develop onboarding frameworks and training materials to facilitate smooth adoption by business users.
• Product Ownership: Serve as the product owner for AI platforms, defining product vision, roadmap, and success metrics. Gather and prioritize requirements, manage backlogs, and coordinate with engineering and design teams.
• Stakeholder Management: Engage with business leaders, technology partners, and end-users to understand needs, communicate progress, and drive alignment on project goals.
• Change Management: Develop and execute change management strategies to support technology adoption, including communication plans, training sessions, and feedback loops.
• Risk & Compliance: Ensure all AI initiatives comply with organizational policies, data privacy regulations, and ethical standards.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, Marketing, or related field OR equivalent experience
• 5+ years of experience in technology project management, product ownership, or related roles.
• Demonstrated experience with AI/ML technologies, prompt engineering, or natural language processing.
• Proven track record of onboarding and integrating new technologies in a corporate environment.
• Strong understanding of agile methodologies and product lifecycle management.
• Excellent communication, stakeholder management, and change management skills.
• Ability to translate business needs into technical requirements and actionable plans.
• Experience working with cross-functional teams in a matrixed organization.

Preferred Skills

• Experience with large language models (LLMs) and generative AI platforms.
• Familiarity with cloud-based AI services and APIs.
• Certification in Agile, Scrum, or Product Management.
• Prior experience in financial services or highly regulated industries.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.