Product manager for AI voice agents

Описание CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences. We're a Senior Product Manager who will own a customer-facing product and shape how sales and support teams work with AI. Задачи Decide what gets built, why, and how you'll know it worked. Build a deep understanding of your core users through direct and indirect research. Craft a vision and strategy that contributes to our product strategy and drives measurable progress toward our business goals and customer outcomes. Complete the day-to-day work that brings these ideas to the user - co-leading customer discovery alongside your peers in Product Management & Product Design, facilitating journey mapping sessions, identifying key, golden tasks for your user segment, and aligning both R&D and GTM teams around well-articulated solutions to customer problems. Use AI in your daily work: prototype ideas, ship small changes to production yourself and get through customer research faster. Collaborate with teammates in your team, other product teams, and key roles in Product Marketing, Customer Experience, and R&D to iteratively identify, validate, and define solutions to users' day-to-day challenges. Collaborate, learn, & lead across R&D and CloudTalk-wide to level-up approaches and drive product-led decision-making. Требования 5+ years as a Product Manager owning a customer-facing B2B product. You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, user flows, and impact of multi-phase initiatives. Articulating complex problems in a digestible way. You focus on creating measurable outcomes and using qualitative & quantitative research to inform decisions. You're as data-obsessed as you are user-obsessed. You are a flexible communicator and are as comfortable in a call with a busy front-line Sales or Support team manager or in a strategic discussion with CloudTalk's exec team. Hands-on AI use you can show, like a prototype you built or a workflow you rebuilt. You know what you keep human and how you catch it when the model is wrong. You are stress-resilient, focused & highly organized. Будет плюсом: Experience with voice, communication or conversation intelligence products is a plus, not a requirement. How you work matters more than your industry Условия Unlimited PTO that people actually take. A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time. Roughly 70% of your development comes from hands-on work on real problems. We back the rest with coaching and formal training, following the 70/20/10 model. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand. In R&D, equity is earned, and the bar is public: deliver exceptional results and impact, and you get your stake. When the company wins, you win with it. Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more. R&D works remotely by default. When you want a desk, a whiteboard, or other humans, our hubs in Bratislava, Brno, Prague, and Barcelona are open to you. No office-days quota. Start early or shift late as life needs it. Be there for meetings and your team's core overlap; how you arrange the rest of your day is yours. A MacBook for work, plus a home-office allowance to build a setup you like sitting at. Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point. Gym, climbing, yoga, whatever keeps you moving. You choose, we pay. Up to €5,000 per referral. The all-company offsite (last year: Tuscany) plus a dedicated R&D offsite, both somewhere remote enough that people actually talk. Two days to ship the idea you keep bringing up at lunch. Fresh CloudTalk swag every year, with a points system to earn more. #J-18808-Ljbffr CloudTalk