Patient Services Representative

Patient Services Representative

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including IVF Florida—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we're just getting started.

We have an immediate opening for a Patient Services Representative to join our team at IVF Florida in Coral Gables, Florida.

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success.

In this role, the Patient Services Representative will:

• Welcome patients and visitors to the office
• Answer and assist all incoming telephone calls
• Schedule appointments using a computerized scheduling system and conducting follow-up calls when necessary
• Provide timely and accurate information and quality customer service to incoming patient inquiries
• Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information

We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and skills include:

• High school diploma; Associates degree preferred
• Minimum of 1 year experience in a hospital or medical office setting
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Women's health, OB/GYN, or Fertility experience preferred
• Bilingual Spanish speaking strongly preferred
• Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.)
• Basic computer proficiency with Microsoft Office suite
• Ability to communicate accurately and concisely
• Excellent interpersonal skills
• Strong attention to detail
• Ability to organize and manage multiple priorities and meet deadlines in an ever-changing environment

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.