Lead Technician

Location:

13375 National Road SW, Etna, Ohio, 43068

Job Description:

Moo Moo Express Car Wash operates under the parent company of Express Wash Concepts, one of the region's award-winning, fastest-growing companies, can offer you just that! We are more than a car wash - and are looking for individuals interested in Growing With Us!

Why Choose Moo Moo Express Car Wash ? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join us in our mission to make a difference through the power of cleanliness.

Benefits to joining Moo Moo Express Car Wash

• Competitive wages: Enjoy a compensation package reflecting your skills and dedication.
  
• Discretionary year-end bonus: Receive a year-end bonus based on exceptional performance.
  
• Unlimited Wash Club Membership: Keep your vehicle looking its best.
  
• Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.
  
• Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
  
• HSA contribution: $1,000/year (with qualifying plan).
  
• Secure future: 401k with up to 4% company match.
  
• Educational reimbursement: Up to $5,200 annually to support ongoing learning and development.
  

Essential duties and responsibilities

The Lead Service Technician is a hands-on technical leader responsible for supervising a team of technicians who perform maintenance, troubleshooting, and repairs on company equipment. This role combines deep mechanical expertise with team leadership, driving equipment reliability, technician development, and operational excellence.

Key Responsibilities

Training & Development

• Mentor and coach technicians on best practices, safety standards, and troubleshooting techniques
  
• continuously improve technician training programs (onboarding, upskilling, and cross-training)
  
• Evaluate technician performance and identify skill gaps; create development plans
  

Equipment Reliability

• Lead initiatives to improve equipment uptime, efficiency, and lifespan
  
• Develop and manage preventative and predictive maintenance programs
  
• Analyze equipment failures and implement root cause corrective actions
  
• Collaborate with engineering and operations teams to optimize equipment performance
  
• Review all work orders for wash equipment and prioritize repairs.
  
• Inspect wash quality and equipment performance.
  

Leadership & Operations

• Serve as a technical leader and escalation point for complex equipment issues
  
• Partner with operations leadership to resolve ongoing issues
  
• Support scheduling and prioritization of maintenance activities
  
• Ensure compliance with safety regulations and company standards
  
• Drive continuous improvement initiatives
  
• Partner with warehouse for parts sourcing and ordering
  
• Perform administrative tasks such as timekeeping, PTO approvals, credit card coding, etc. per schedule
  

Job Requirement

• Experience in car wash maintenance or equipment installation preferred
  
• Must have a valid Driver's License with a clean driving record.
  
• Mechanical knowledge expert
  
• Ability to troubleshoot and collaboratively resolve problems
  
• Professional communication and customer service.
  
• Ability to work independently and as a part of a team
  

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.