HR Generalist

Payrate: $26.00 - $26.15/hr.


Summary:
Our Shared Service Center is the first point of contact for HR-related workplace information to the North America employee population. Under direct supervision, you will be responsible for administrative support to HR Centers of Excellence (COEs) and provide guidance to employees regarding HR policies and programs through incoming calls and service tickets. You will maintain and update employee information in our HCM, ensure updated process documentation to be stored on our HR Portal, and complete tasks within Service Level Agreement (SLA) standards.


Responsibilities

• Acts as a first point of contact for employees, line managers, and HR management to address inquiries/issues across HR programs, policies, and systems (including benefits, employee relations, staffing, and compensation).
• Provides general HR administrative support to HR Centers of Excellence and business partners.
• Manages and updates HR information of employees within HCM.
• Assist with monthly, quarterly, and annual reporting as necessary including various HR metrics.
• Assist with queries and projects related to the HCM and HR Portal.
• Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups.
• Meets defined SLA metrics for providing accurate, consistent, and timely responses to HR process, policy, and systems inquiries.
• Assists in the continuous development and improvement of HR information and processes.
• Supports ad hoc projects and activities related to HR department.

Qualifications

• Bachelor's degree strongly preferred but not required.
• 2 years of prior experience including HR administration, payroll, and business support.
• Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR-related functions and responsibilities preferred.
• Intermediate computer skills with Microsoft business applications software (particularly MS Excel).
• Business process/data processing experience within ERP HCMs, Workday preferred.
• Strong oral and written communication skills with an ability to interact with all levels of employees.
• Excellent customer service skills, including timeliness of resolution and excellent follow-up skills.

Skills

• Customer Service
• Contact Center
• Learning Agility
• Bilingual fluency in English and Korean preferred.
• Must exercise considerable tact and courtesy in dealing with employees and managers on a daily basis.
• Ability to prioritize, handle multiple priorities, and maintain the highest level of confidentiality.
• Strong organizational skills and the ability to work in a fast-paced environment.
• Good interpersonal, problem-solving, and teamwork skills.

Pay Transparency: The typical base pay for this role across the U.S. is: $26.00 - $26.15 /hour . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.


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