Shift Leader

Potbelly Shift Leader

PAY TRANSPARENCY: earn between $14.75 and $15.25 plus digital tips! Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?

A Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.

What's In It For You

Competitive pay!

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

Retirement Savings 401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

*If hired, you must meet and maintain all eligibility requirements to qualify*

What You Bring To The Table

You are at least 18 years of age

A minimum of 1 year supervisory experience in a restaurant or retail environment preferred

You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for the Shift Leader role

A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment

You have strong written and verbal communication skills

You enjoy problem-solving

Comfortable working in a bustling kitchen environment (knife skills are a big plus!)

You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

You're able to stand/walk for 8-9 hours or as needed

You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally

Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Job Duties And Functions

Lead team members on shifts, including efficient assignment of tasks while providing feedback

Ensure all security procedures are followed

Ensure back-of-the-house procedural standards are met

Count drawers and follow proper daily cash handling procedures

Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently

Comply with health and safety standards for food, cleanliness and safety

Restock food line, chips and cooler

Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash

Operate cash register: handle, balance and follow all cash handling procedures

Effectively handle customer complaints/issues

Other duties as assigned