Representative - Customer Service
Schaeffler
Representative - Customer Service
Location:
Fort Mill, SC, US, 29715
Job Requisition ID: 45221
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
Execute order fulfillment processes for an assigned customer group or an assigned group of products.
Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
Provide explanations and solutions to customers to ensure customer satisfaction.
Coordinate with other departments and external providers to implement corrective actions.
Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
Ensure that services delivered are in line with defined quality standards and processes.
Your Qualifications
Required:
2-year college degree
Working knowledge of office technology
Computer applications (SAP, Outlook, Excel, etc.)
Phone etiquette
Excellent communication skills, both verbal and written
Time management skills and multi-tasking for working in a fast-paced environment
Ability to prioritize
Read reports and ability to use the data in reports for analysis
External applicants must be authorized to work in the US without employment VISA or other sponsorship
Preferred:
4-year college degree
Proficient in SAP
2-3 years of customer service / accounts receivable experience in a manufacturing environment
Our Offering
At Schaeffler, our success is driven by our employees. We value what you bring to our business, which is why we are committed to providing you with a competitive, comprehensive benefits program that gives you and your family the care you need to lead healthy, productive lives. This includes amongst others the following:
Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.
See all of our benefits at: Schaeffler Benefits (
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your contact
Schaeffler Group USA Inc.
Jason Gould
Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.
Keywords: Supply Chain Management;
Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina
Job Segment: Logistics, Supply Chain, Supply Chain Manager, Customer Service Representative, Accounts Receivable, Operations, Customer Service, Finance
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