Case Manager, Supportive Housing

Family & Children's Agency (FCA)

FCA is a nonprofit human service organization that is committed to increasing the social and emotional well-being of our clients – people throughout Fairfield County. Our Agency builds better lives by offering more than 30 programs that meet needs across all ages, delivering services to more than 13,000 people each year. Our clients reside primarily in Norwalk, Wilton, Darien, Westport, Weston, New Canaan, Stamford, and Greenwich. Our Home Care and Foster Care programs provide assistance to residents throughout Fairfield County, and the Adoption program is both nationwide and international.

Our Mission is to partner with individuals, families, organizations and communities to build better lives.

FCA is proud to currently offer a hybrid working model to our employees. Employees enjoy a wide array of benefits that make up our competitive compensation package. We are proud to offer generous employer contributions to our medical plans, continued education credits offered at no cost, annual tuition reimbursement stipend, employer paid Life & LTD policies, FSA and Dependent Care, 401K with a match and a generous vacation and time off policy to include Martin Luther King Jr Day and Juneteenth! We also offer employee discounts to multiple organizations, events and your cell phone plan. Our benefits don't stop there - we offer an EAP program, paid for CEUs and clinical supervision, summer Fridays and employee appreciation events along with wellness incentives and challenges!

Position Summary:

The Case Manager will play a key role in supporting formerly homeless individuals as they transition into and maintain stable housing. This position focuses on helping tenants identify and secure safe, affordable housing and provides ongoing support to ensure long-term housing stability.

The Case Manager will link clients with community resources, assist with budgeting, tenancy requirements, and communication with landlords, and empower clients to reach personal goals and greater self-sufficiency. This role emphasizes a strengths-based approach—focusing on each client's unique capabilities to promote confidence and independence.

Key Responsibilities:

• Assist clients throughout the housing process, from application to lease-up.
• Ensure clients understand and comply with lease terms and Fair Housing laws.
• Develop individualized service plans and track client progress.
• Link clients to community resources, benefits, and support programs.
• Provide crisis intervention and coordinate care as needed.
• Maintain accurate and up-to-date case files and data systems.
• Facilitate tenant meetings or groups to build community and reduce isolation.
• Collaborate with landlords, agencies, and internal teams to support housing stability.

Qualifications:

• Education: Bachelor's degree in human services or social-work related field (or equivalent experience)
• Experience: Experience working with individuals experiencing homelessness, mental health challenges, and/or substance use disorders.

Additional Requirements:

• Valid driver's license and access to a personal vehicle for regional and statewide travel.

If you are interested in learning more about how you can join our talented group of diverse employees, please visit our website to view this job posting and apply.