Assistant General Manager

Assistant General Manager

At Curio Wellness we empower people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards. Be bold. Be exceptional. Be well.

The Assistant General Manager provides leadership to the building and management team by utilizing a curated set of efficient, functional, and operational processes focused on providing our community with an elevated guest experience, the highest quality products, patient education, and wellness alternatives. This person is responsible for assisting the General Manager in maximizing financial results to meet and consistently exceed budget expectations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Leading and Inspiring to Succeed
• Participate in the recruitment, hiring, onboarding, training, and development of all staff
• Set specific expectations for how to conduct job duties and hold the teams accountable to meeting those expectations
• Regularly evaluate staffing needs and adjust as needed to maintain an elevated patient experience and meet the budget
• Provide regular, clear, and honest feedback to all staff and conduct regular employee check-ins and team connection meetings to discuss performance and employee development goals
• Promote the mission, vision, and values of the company to all team members always
• Engage in honest, innovative, problem-solving dialogue with team members and corporate teams
• Reinforcing an Environment of Compliance
• Promote a compliance-first culture at the Wellness Center that ensures the center is always fully compliant
• Learn and understand rules and regulations determined by the law and by the Maryland Medical Cannabis Commission; stay up to date on any changes as they occur
• Maintain accurate and up-to-date standard operating procedures
• Conduct store audits as requested by the General Manager and ensure all store compliance records/documents are kept as required, are organized, and easily accessible for all stakeholders
• Delivering Operations Excellence
• Properly operate the location, including adhering to all pre-determined processes
• Drive top-line revenue to meet and exceed stated goals and manage total expenses to ensure the store remains profitable
• Assist GM with determining and procuring a proper product mix that maintains gross margin goals
• Work with the Corporate team to set pricing for all products in the dispensary and HP
• Maintain proper inventory levels in accordance with the plan and budget
• Partner with the Far & Dotter Marketing team to develop and execute the marketing strategy for the store
• Schedule personnel in accordance with store needs and budgets
• Learn and become an expert in all technologies and systems, especially the POS
• Properly maintain the physical store space and all equipment and assets to run the business
• Oversee proper handling of all monies, including preparing cash deposits per SOPs. conducting daily reconciliations of Canpay, Cashless ATM, and cash with Leaf Logix
• Perform cash drops as needed
• Monitor financial performance and report results to the Director of Store Operations in a cadence that is predetermined or as needed
• Oversee and execute all safety and security initiatives
• Learn the dispensary landscape, including the competitive landscape near the existing location and around the state
• Other
• Be available in case of emergency (e.g., alarm triggers, etc.)
• Perform administrative duties, including reading, writing, and answering emails, texts, and calls in a timely and professional manner

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The ideal candidate will embrace a mindset of Extreme Ownership, taking full responsibility for their contributions and driving positive outcomes.

• 2+ years in Retail Store leadership
• Strong verbal and written communication skills
• Proven ability to create culture, develop people, and lead
• Mindset of continuous development for employees
• Strong understanding of sales, marketing, and supply chain management
• Strong understanding of sales and guest service
• Process-oriented
• Strong product knowledge and awareness
• Data-driven mindset
• Understanding of Financial performance
• Technologically savvy – Able to effectively use the Microsoft Office suite, especially Excel, and the advanced functions of POS system
• Ability to work retail hours (opening and closing shifts, including nights, weekends & holidays)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to walk, stand, talk, or hear. The employee is occasionally required to sit, use hands to finger or feel, use finger dexterity, reach with hands and arms, climb and balance, stoop, kneel, crouch or crawl, and lift a maximum of 25 lbs. This position has no special vision requirements.

Curio Wellness is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Must be 21 years old.