Customer Service Representative

Job Description

???? Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands)

???? Simi Valley, CA | Onsite
???? Monday-Friday | 8:00 a.m. - 5:00 p.m.

????Hourly Pay: $22.70 - $24.00 (based on experience)

???? Role Purpose

The Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes.

???? About MITER Brands

MITER Brands is one of the nation's leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard , MI Windows & Doors , and PGT Innovations . With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service - for our customers and our team members.

Core Skills (Required)

These are the skills needed to be successful from day one:

• Customer Communication: Ability to communicate clearly, professionally, and empathetically with customers via phone and email
• Problem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolution
• Organization & Accuracy: Strong attention to detail when managing requests, documentation, and follow-ups
• Time & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast-paced environment
• Collaboration: Ability to work effectively with cross-functional teams to resolve customer issues
• Professional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly

???? Transferable & Learnable Skills

These skills can be developed with training and on-the-job support:

• Learning product knowledge related to windows, doors, and warranty processes
• Navigating internal systems to track warranty claims, service requests, and payments
• Coordinating schedules with field service technicians across assigned regions
• Communicating service timelines and expectations to customers
• Adapting to changing priorities while maintaining service quality

What Success Looks Like

In this role, success means:

• Customer inquiries are resolved accurately and within expected timelines
• Warranty claims are validated and processed efficiently
• Field technicians are scheduled effectively and prepared for service visits
• Customers feel informed, supported, and confident throughout the process
• Internal partners receive complete, timely information to support resolution
• Service commitments and quality standards are consistently met
• 2-3 years' previous experience in customer service preferred.

???? Tools & Work Environment

• Phone and email communication with customers
• Internal service, scheduling, and payment systems
• Cross-functional collaboration with Field Service, Sales, Leadership, and Engineering
• Fast-paced, customer-focused environment requiring flexibility and professionalism

???? Education & Experience (Flexible)

• High school diploma or equivalent required
• Customer service experience preferred (manufacturing, building materials, or construction-related environments are a plus)
• Experience in windows, millwork, or warranty processes is helpful but not required

???? Why Join MITER Brands?

• Stable weekday schedule
• Competitive hourly pay
• Opportunity to work with trusted, nationally recognized brands
• Supportive, team-oriented environment
• A role where your skills directly impact customer satisfaction and brand reputation

What We Offer

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

- Three comprehensive Medical plan options

• Prescription
• Dental
• Vision

- Company Paid Life Insurance

- Voluntary Life Insurance

- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

- Company-paid Short-Term Disability

- Company-paid Long-Term Disability

- Paid time off (PTO) and paid Holidays

- 401k retirement plan with company match

- Employee Assistance Program

- Teladoc

- Legal Insurance

- Identity Theft Protection

- Pet Insurance

- Team Member Discount Program

- Tuition Reimbursement

- Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.