Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support daily front-line operations in an ambulatory clinic in Seattle, Washington. This Long-term Contract position is ideal for someone who enjoys helping patients, managing high-volume communication, and keeping appointment workflows organized. The person in this role will create a welcoming experience for patients while coordinating administrative tasks that contribute to efficient, safe, and responsive care.

Responsibilities:
• Respond to incoming patient calls promptly, provide clear assistance, and direct inquiries to the appropriate clinical or administrative contacts.
• Arrange, confirm, and adjust appointments while maintaining accurate daily schedules for providers and clinic operations.
• Welcome patients during visits, guide them through check-in and rooming activities, and help ensure a respectful and comfortable experience.
• Enter and update service-related information with accuracy, including order details and other required documentation.
• Support clinic revenue-related processes by collecting and processing payments in accordance with established procedures.
• Share test result information as directed and address routine patient questions with professionalism, empathy, and discretion.
• Coordinate with physicians, managers, and support staff to keep patient flow organized and resolve scheduling or service issues efficiently.
• Place outbound calls when needed for appointment follow-up, scheduling updates, reminders, or additional patient support.• High school diploma or equivalent required.
• At least six months of experience in customer service, a medical office, or a related healthcare setting; an associate degree may be considered in place of experience.
• Strong verbal communication skills with the ability to interact effectively with patients, providers, managers, and clinic staff.
• Demonstrated ability to stay organized, manage multiple tasks, and maintain attention to detail in a busy environment.
• Detail-oriented, positive, and service-focused approach to patient and team interactions.
• Ability to work independently and make sound decisions with limited day-to-day supervision.
• Comfortable handling inbound and outbound calls, customer service tasks, and order entry responsibilities.
• Familiarity with medical terminology is preferred.