Salesforce Product Administrator

Job DescriptionWhat is the opportunity?AS a Salesforce Product Administrator you will be responsible for configuring, maintaining, and optimizing Salesforce platform solutions to support business operations and digital transformation initiatives within the financial services organization. This role focuses on declarative platform customization, user adoption strategies, license management, and data integration documentation. The Salesforce Product Administrator translates business requirements into practical Salesforce solutions while ensuring compliance with financial services regulatory standards and maximizing the platform’s value.What will you do?Salesforce Configuration & CustomizationDesign and implement declarative Salesforce solutions using platform-native features (flows, process builders, custom fields, validation rules) to address business requirementsConfigure system settings, workflows, automation, and metadata customizations within assigned Salesforce specialization areasMaintain comprehensive documentation of configurations, customizations, and system processes for governance and knowledge transferEnsure all customizations comply with financial services regulatory standards, security requirements, and enterprise policiesProduction Implementation ValidationDevelop and execute comprehensive testing protocols to validate Salesforce configurations before production deploymentVerify implementations meet documented requirements, performance standards, and compliance specificationsConduct data integrity checks, reconciliation, and end-to-end testing to ensure accuracy post-implementationDocument validation results, testing evidence, and sign-off procedures; escalate defects or non-conformances for remediationData Mapping & Integration DocumentationCreate and maintain comprehensive data mapping documents for Salesforce Advisor Desktop data exchanges with upstream and downstream applicationsDocument field-to-field mappings, data transformation rules, and integration touchpoints across enterprise systemsTrack data lineage and ensure consistency between source systems and Salesforce to support audit, compliance, and data governance requirementsUpdate mapping documentation in response to system changes, new integrations, or requirement modificationsCollaborate with integration teams, data stewards, and stakeholders to validate accuracy of mappings and resolve data discrepanciesUser Adoption & EnablementMonitor and track adoption metrics, user engagement, and feature utilization across assigned Salesforce platform areasIdentify adoption barriers and recommend training interventions, process improvements, or system enhancementsDevelop and deliver user training materials, best practice documentation, and change communication resourcesSupport change management initiatives to drive user engagement and maximize platform value realizationBusiness Requirements TranslationPartner with business stakeholders to understand operational needs, pain points, and regulatory requirementsAnalyze business requirements and recommend Salesforce-based solutions leveraging declarative features and platform capabilitiesCollaborate with system architects and development teams on complex implementation needs and technical feasibility assessmentsEnsure solutions align with enterprise standards, security policies, financial services compliance frameworks, and organizational strategyOperational Support & OptimizationProvide ongoing technical support and troubleshooting for assigned Salesforce platform areasMonitor system performance, user experience, and data quality; identify optimization opportunitiesConduct periodic reviews of configurations and recommend enhancements and improvementsMaintain audit trails, compliance documentation, and ensure system health and security postureWhat do you need to succeed?Must-have3+ years of experience as a Salesforce Admin, Product Admin, or similar technical platform roleStrong knowledge of Salesforce declarative customization and configuration best practicesUnderstanding of financial services industry compliance and security requirementsDemonstrated ability to manage user adoption and drive organizational changeExcellent analytical, communication, and stakeholder management skillsProven problem-solving capabilities and attention to detailNice-to-haveSalesforce Administrator Certification (ADM 201)Financial services industry experienceExperience with data mapping, ETL, or integration platformsKnowledge of Salesforce Advisor Desktop and financial services solutionsChange management or adoption tracking experienceExposure to enterprise architecture frameworks and governance modelsUnderstanding of data governance and security frameworksWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.Leaders who support your development through coaching and managing opportunities.Ability to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing team.Opportunities to do challenging work.Opportunities to build close relationships with clients.The expected salary range for this particular position is $70,000-$130,000, depending on your experience, skills, and registration status, market conditions and business needs.You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:Drives RBC’s high-performance cultureEnables collective achievement of our strategic goalsGenerates sustainable shareholder returns and above market shareholder valueJob SkillsApplication Development, Applications Architecture, Critical Thinking, Detail-Oriented, Enterprise Application Delivery, Group Problem Solving, Multi-Level Communication, Standard Operating Procedure (SOP), System Applications, Waterfall ModelAdditional Job DetailsAddress:250 NICOLLET MALL:MINNEAPOLISCity:MinneapolisCountry:United States of AmericaWork hours/week:40Employment Type:Full timePlatform:WEALTH MANAGEMENTJob Type:RegularPay Type:SalariedPosted Date:2026-09-03Application Deadline:Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.Job SummaryJob number: R-0000186697Date posted : 2026-09-03Profession: Technology | Analytics | ResearchEmployment type: Full time