Veterinary Client Care Representative - Solon, OH

Urgent Care Veterinary Client Care Representative

Be part of something meaningful - where compassion meets connection.

At AcutePet Urgent Care, we're building a new kind of veterinary urgent care - and it starts with the right team by our side. This role is also recognized as a Veterinary Receptionist or Client Service Representative and is all about creating great experiences for pets and their people. As a Client Care Representative, you set the tone for every visitwelcoming families, easing stress, and offering comfort and clarity in every situation. You'll check clients in and out, manage phone calls and scheduling, handle electronic medical records with accuracy, and support communication between clients and the clinical team. Your compassion, professionalism, and attention to detail make a lasting impact on every pet and person who walks through our doors.

Founded by experienced DVMs, AcutePet is led by veterinary professionals who understand what it takes to support high-functioning teams and create sustainable, well-run hospitals. Our leadership is committed to building an employee-centric culture where teams are supported, empowered, and heard, no matter their role. With guidance from our Chief Medical Officer, a board-certified criticalist, and a network of Managing Veterinarians and Practice Managers, we equip our teams to deliver exceptional, emergency-level care in an urgent care setting, with the confidence that comes from trusted leadership.

What It's Like to Work Here:

We're a team of kind, capable people who show up for each other and our clients. That means collaboration over hierarchy, mentorship without micromanagement, and a culture where every team member matters.

What We're Looking For:

• Previous experience in a client-facing or customer service role (veterinary, medical, or hospitality preferred)
• Strong communication skills, both verbal and written
• Ability to manage phones, schedules, and client interactions with professionalism and empathy
• Comfort using computers and electronic medical records systems (training provided)
• Attention to detail, especially when handling client information and payments
• A calm, kind presenceeven when things get busy
• Availability for evening or weekend shifts as needed

What We're Committed To:

• Supporting the mental and emotional well-being of our teams
• Offering pay that reflects your experience, role, and contribution to our mission
• Building an inclusive and collaborative culture
• Delivering accessible, affordable, high-quality care to our communities

Our Compensation & Benefits:

• No overnights or major holidays - plus, your birthday is a paid holiday!
• Paid time off to support your wellness and life outside of work
• Up to six weeks of paid parental and adoptive leave
• Dedicated work time for mentorship and 1:1 growth conversations
• Support for ongoing training and continuing education, including CE opportunities
• $1622 hourly base pay, based on experience
• 100% company-paid employee health, dental, and life insurance premiums
• Additional employer-sponsored vision, disability, HSA, 401(k), and Employee Assistance Program
• Employee pet care discounts

Ready to be part of something meaningful?

Apply today and help us shape the future of veterinary care!

AcutePet Urgent Care is an equal opportunity employer. We celebrate and support inclusion and are committed to empowering diverse experiences, skills, and perspectives within our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.