Senior Desktop Support Technician

Leidos is seeking a Mid‑level Desktop Support Technician to support a government site in Crane, Indiana as one of the key members of the Field Services team. Responsibilities Work directly with VIP and executive-level customers to provide premier computer and network support. Ensure customer requirements and guidelines are identified and completed within the timeline set by the NAVSEA customer. Properly troubleshoot and resolve user computer issues, including hardware and software concerns. Manage the resolution of customer tickets according to established Service Level Requirements (SLRs). Assist other teams to troubleshoot and resolve local and network‑connected multi‑function devices and printers. Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues. Qualifications Must be a U.S. Citizen and possess a DoD Secret Clearance. High‑school diploma with 5+ years of prior relevant experience; additional related education or certifications may be considered in lieu of experience. Valid DoD 8570 IAT LevelII: Security+ or higher Certification. Demonstrated expertise in IT Enterprise Operations. Experience with Microsoft Windows OS, version11. Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket‑management software. Basic network troubleshooting skills. Excellent customer service skills. Excellent oral and written communication skills. Nice‑to‑Have Qualifications Organized and detail‑oriented. Strong leadership skills. Self‑motivated and self‑directing. Strong collaboration, prioritization, and adaptability skills. Relationship building, ability to manage and prioritize own work and the work of a team. Independent decision making. Analytical thinking and creative problem solving. Effective communication across all organizational levels, from SME to senior management. Ability to analyze problems at various levels, from detail level to overall organizational impact. Benefits Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement. Pay Pay Range: $33.00 - $37.00 per hour. EEO Statement All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr Fairygodboss