Sea Logistics Reefer Operational Care Specialist ZS-PO

It's More Than A Job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How You Create Impact

We are seeking an Operational Care Healthcare Specialist to join our Operational Care Center (OCC) team. This role is critical in ensuring a positive experience for our internal customers by providing proactive service, problem-solving, and accurate shipment visibility. The Specialist will collaborate closely with Customer Care Locations (CCLs), customer service colleagues, and system process teams to deliver excellence in operational care and compliance.

• Ensure a positive customer experience through direct interaction with Customer Care Locations (CCLs).
• Provide proactive customer service, problem solving, follow-up, and collaboration with service colleagues.
• Process accurate files while adhering to company policies and procedures.
• Maintain real-time visibility of shipments.
• Monitor, prioritize, and balance customer needs daily across multiple communication channels.
• Review and apply knowledge of KN QSHE policies and GxP compliance.
• Collaborate with CCLs to meet customer commitments by analyzing KPI reports and supporting corrective/preventative actions.
• Partner with system process teams to drive automation and improve operational efficiency.
• Manage customer data in core operating systems, including business profile creation/updates and Wiki page maintenance.

What We Would Like You To Bring

• 1+ years of experience in logistics or customer service.
• Proficiency in Microsoft 365.
• Strong analytical and problem-solving abilities.
• Excellent communication and conflict resolution skills.
• Highly organized with strong decision-making capabilities.
• Ability to work effectively under time pressures in a fast-paced environment.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's In It For You

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who We Are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.