Customer Service Specialist

Customer Service Specialist

At Bel, we are not just a companywe are a company on a Mission, built on 160 years of bold innovation, family values, and a commitment to social purpose. With beloved brands like Babybel, GoGo squeeZ, The Laughing Cow, and Boursin, our snacking solutions bring more than joy; they want to serve as a force for good. Our U.S. Mission? To help close the critical 80% nutrition gap by making it easier for Americans to eat more fruits, veggies, and dairy as part of their daily lives. The company has headquarters in Chicago and New York City and operates 4 manufacturing plants in Little Chute, WI; Brookings, SD; Traverse City, MI; and Nampa, ID.

Job Description Summary: As a Customer Service Specialist, you will play a pivotal role in managing supply chain relationships with our Customers, ensuring seamless order management, prompt resolution of issues, timely deliveries, and accurate invoicing. You will foster strong relationships with both internal and external stakeholders, leveraging your expertise to identify order trends and drive process efficiencies for our Customers and Bel Brands. Your responsibilities will also include navigating various software platforms to process customer orders and providing comprehensive support to our Sales Partners. If you are committed to delivering exceptional service and excel in a dynamic, customer-focused environment, we encourage you to apply.

Essential duties and responsibilities:

• Manage all supply chain communications and activities for assigned customers, overseeing purchase order processing and ensuring timely resolution of issues from order placement to delivery and invoicing.
• Establish and maintain effective working relationships with key internal and external stakeholders across functions.
• Utilize the SAP order management system to oversee customer accounts and ensure compliance with all requirements.
• Analyze order trends and patterns to identify opportunities for process improvement and enhanced customer efficiency.
• Process a variety of customer orders, including imports, sample requests, donations, and returns.
• Provide support to Regional Sales Managers, including managing sample requests, product availability inquiries, customer documentation, and delivery status updates.
• Collaborate with Commercial Master Data and Sales teams to maintain accurate customer information in SAP.
• Efficiently navigate systems such as SAP, third-party logistics platforms, and the company's EDI provider to manage order processing and fulfillment.

Qualifications and Competencies:

• Bachelor's degree preferred; relevant experience may be considered in lieu of a degree.
• Minimum of 2 years of experience in a customer-centric or consumer packaged goods (CPG) environment, preferably in a supply chain or logistics role.
• Exceptional communication, interpersonal, and collaboration skills, with the ability to build and maintain effective business relationships.
• Strong organizational, analytical, problem-solving, and decision-making capabilities.
• Demonstrated expertise in account management and business development.
• Proficiency in SAP order-to-invoice processing and reporting, strongly preferred.
• Intermediate proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, required.

Performance Expectations:

• Demonstrates quality, accuracy, reliability, and timeliness in all work performed.
• Consistently produces thorough and detail-oriented results.
• Earns the trust and respect of management, colleagues, and brokers through professionalism and integrity.
• Maintains the confidentiality of sensitive business and product information.
• Communicates effectively and fosters strong working relationships to achieve departmental goals and objectives.

Working Conditions:

• This job is Chicago Remote. Hours of work will generally be during regular business hours with at least 40 hours a week. At times there will be some variation in work hours due to special projects, deadlines and other concerns.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total Rewards:

• Base Salary: $60,000 - $70,000 non-exempt
• Bonus opportunity: 5%
• 401k Match
• PTO, Medical, Dental and Vision coverage from Day One

Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Bel Brands is committed to recruiting, hiring and promoting people with disabilities and veterans.