Help Desk Assistant

Under close supervision of the Information Technology Supervisor II and guidance of the Information Technology Specialist I, in a learner capacity, the Student Assistant provides support in reviewing, logging, and resolving IT-related queries for CalHFA staff. The incumbent will work in Help Desk and Workstation Support by answering Help Desk user requests and assisting in analyzing Help Desk incidents using appropriate tools, resources, and reference materials.

You will find additional information about the job in the Duty Statement .

Working Conditions


Our office is in 500 Capitol Mall , a high-rise building conveniently located in downtown Sacramento with access to public transportation (light rail and bus) and freeways (I-5, 99, and Business 80). It is one block from Downtown Commons (DOCO), the Golden 1 Center, and many restaurants. Employees also have free access to the gym located in the building.

Candidates who are new to state service will be placed at the minimum of the salary range.

Visa Sponsorship: Applicants must be authorized to work for ANY employers in the U.S. CalHFA is unable to sponsor or take over sponsorship of an employment visa. CalHFA does not participate in the Science, Technology, Engineering, and Math Optional Practice Training extension program (STEM OPT).

Please let us know how you learned about this career opportunity by taking a brief survey


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• STUDENT ASSISTANT

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-533495


Position #(s):
693-952-4870-XXX

Working Title:
Help Desk Assistant


Classification:
STUDENT ASSISTANT $3,167.00 - $3,480.00 A
$3,389.00 - $3,724.00 B
$3,623.00 - $3,988.00 C
$3,878.00 - $4,268.00 D
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
Sacramento County


Telework:
In Office


Job Type:
Student Assistant


Work Week:
Monday - Friday


Department Information CALIFORNIA HOUSING FINANCE AGENCY
CalHFA has held its certification as a Great Place To Work® since 2021. Join us in helping more Californians to have a place to call home.
INFORMATION TECHNOLOGY DIVISION:
The California Housing Finance Agency (CalHFA) Information Technology (IT) Division is responsible for providing secure, responsive, and innovative technical infrastructure, systems, and services that enable the Agency to achieve its strategic objectives and fulfill its mission.

OUR VISION:
All Californians living in homes they can afford.

OUR MISSION:
Investing in diverse communities with financing programs that help more Californians have a place to call home.

Established in 1975, CalHFA was chartered as the state's affordable housing lender. Our Agency's Multifamily Division finances the development of affordable rental and our Single Family Division provides down payment assistance to low and moderate income first-time homebuyers. CalHFA is a completely self-supporting state agency that does not rely on taxpayer dollars for its operation costs, but regularly administers various state and federal resources on behalf of the state.

At CalHFA, we embrace a culture that is diverse, equitable, and inclusive for everyone by building an organization that is as diverse as the communities we serve. CalHFA believes that diversity provides a competitive advantage, strengthens our innovative capacity, and enhances our ability to succeed and grow.


Department Website:


Special Requirements
The Employment History section of the STD 678 Employment Application must be complete and include accurate dates, hours per week, total time worked, duties performed, and supervisor names and phone numbers.

• Applicants who fail to submit a thoroughly completed STD 678 will be disqualified.
• Resumes or other documents do not substitute the STD 678.
• Only the most qualified applicants will be invited to an interview.

Use these links to review the State Application Checklist and Supplemental Application checklist to help you understand how to complete a strong state application and address some frequently asked questions.

Prerequisites:


Employment in the Student Assistant classification is based on continued enrollment in a college curriculum.
Per Government Code section 19133, applicants must:

• Be a college student enrolled in classes during the regular term at an accredited college or university
• Carry a minimum of six semester units or nine quarter units for undergraduate students.

Students who are majoring in or enrolled in a curriculum relating to Information Technology or equivalent curriculum are encouraged to apply. Therefore, you MUST provide a copy of your transcript (unofficial) with your application for verification.


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/8/2026
Who May Apply
This is a non-testing classification, therefore anyone meeting the minimum qualifications listed on the classification specification may apply for this position. Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. If you are applying under this eligibility status, please note on your application your eligibility by stating "preference under Government Code section 18220". Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


CA Housing Finance Agency
Lindsey Leon
Attn: CA Housing Finance Agency
500 Capitol Mall


Sacramento , CA 95814


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


CA Housing Finance Agency
Lindsey Leon
Lindsey Leon
500 Capitol Mall


Sacramento , CA 95814


08:30 AM - 04:30 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• School Transcripts
• Supplemental Application - A response to the highlighted question below is required in order to be eligible for this position.
  Failure to follow all instructions and provide a relevant response will disqualify an applicant from consideration. Resumes, cover letters, or general statements of qualifications will not be accepted in place of the required response.
  Your response must:
  - Be in 12-point, Times New Roman font, single-spaced
  - Be no more than one (1) page in length
  - Include the question, as it is stated below, above your response
  Please describe your experience with troubleshooting hardware or software issues on a computer.
  
  
• Other - Foreign Transcripts Evaluation : If using foreign transcripts to meet the minimum qualifications, you MUST have them evaluated for U.S. equivalency prior to applying in order to be considered for this position. Foreign transcripts are not accepted. Foreign Transcript Evaluation Services
  • If your qualifying transcripts are from the U.S., you may bypass this item by selecting Upload > Bypass Item.
  • You will be required to provide official copies of your qualifying transcripts or U.S. Equivalency Evaluation prior to employment.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Benefits Benefit information can be found on the CalHR website and the CalPERS website.



Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website:
Human Resources Contact:
Lindsey Leon
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Christina Vinson
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Minimum Qualifications


Proof of application for, or enrollment as a student in, an appropriate college or university program.

Knowledge and Abilities


Knowledge of: Elementary principles and procedures as required by the hiring department.

Ability to: Reason logically, write effectively, analyze situations accurately, and adopt an effective course of action; establish and maintain cooperative relations with those contacted in the work.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.