Banquet Manager

DESCRIPTION

SUMMARY: The Banquet manager is primarily responsible for leading and supervising the banquet team. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. They will work with the Executive Chef and sales managers to ensure maximum efficiency. They will also assist the Food and Beverage Manager in the success of the outlets; sharing team members, resources and function space.

The Banquet Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Core Hotels & Resorts Core Values and the Hotel's Culture.

ESSENTIAL JOB FUNCTIONS:

• Achieve customer satisfaction and compliance with policies/procedures in the Outlets
• Train, coach and assist associates in the Food & Beverage operations
• Monitor performance and recommend corrective action
• Alert management of potentially serious issues
• Respond to customer needs and rectify any guest issues
• Monitor and control the maintenance/sanitation of the various outlets to ensure safe work environment
• Oversee cash handling and check/credit policies and procedures
• Conduct pre-shift meetings to inform staff of daily events
• Promote teamwork and quality service
• Routinely greet guests, serve food and beverage and service other outlets departments
• Perform other duties as assigned

REQUIREMENTS

EXPERIENCE & EDUCATION:

• High school diploma or equivalent education
• Minimum of 3 years of employment in the F&B industry
• Prior hotel experience a plus
• Highly organized and detail-oriented
• Exceptional guest-focus
• Fluency in other languages beneficial

JOB REQUIRMENTS:

• Must be a United States citizen or possess a valid work permit; be able to read, write, and speak English and have exceptional communication skills, both oral and written
• Must be able to accurately follow instructions, both verbally and written
• Must have basic computer skills, and have basic mathematical skill for report / forecast preparation and have strong problem-solving, reasoning, motivational, organizational and training skills
• Must be alert to the customers' needs and work well under pressure
• Must be professional in appearance and demeanor
• Must be able to work a flexible schedule, which may include evenings, weekends and holidays
• Must be able to manage time effectively while working with minimal supervision.
• Must have the ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must have the ability to resolve problems and conflicts in a tactful and diplomatic manner